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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (365 reviews)

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4.66

Based on 365 reviews, last reviewed 30th Jul 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (365)

Great service, by people!!

Applied for a remortgage, and although the process was relatively long, I was heartened by the fact that parole, not computers, were making the decisions. Refreshing to get some proper customer service. Would definitely recommend. Reviewed on: 29th June 2023

Judith Barr-Lundie

Totally happy with the service especially the team at Simpson Marwick in particular Linda Bryson who was exceptional on her customer service. Happy customer! Reviewed on: 27th June 2023

Mortgage porting

Excellent service during house move. No problems with the whole process. Why is there a minimum number of characters required. Reviewed on: 24th June 2023

Thumbs Up

It was a great experience going with Scottish Building Society as they made what was expected to be a stressful process more straightforward. Reviewed on: 23rd June 2023

smooth achievement

We decided on a new mortgage for our otherwise unencumbered property to enable some improvements and to have support funds if required. The approach to SBS was done through a helpful intermediary, and an offer in satisfactory terms was soon achieved. The whole process was achieved without hassle up to completion. Reviewed on: 23rd June 2023

Great

Kind and informative, got me the answers i needed to for my mortgage Reviewed on: 23rd June 2023

Great mortgage products and perfect customer service

Easy remortgage process even though our circumstances involved settling two old mortgages over two properties. Reviewed on: 23rd June 2023

Excellent service and easy process

Switching to Scottish Building Society was a very easy process and regular updates were provided on the progress of our application. Reviewed on: 22nd June 2023

Self Build Mortgage

Good experience overall, always available to talk which is nice. The wait for further instalments and the surveys from both the architect surveyor and Shepard's surveyor is very time consuming and very expensive. This could have been done by the same person and ended up adding £3000+ to my project. I understand that this is necessary to keep everything monitored, but one survey should have been plenty. Very costly Reviewed on: 22nd June 2023

Excellent customer service

Advisor was knowledgeable and extremely helpful. Liam sorted out my query in a very professional manner. Reviewed on: 22nd June 2023

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