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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (388 reviews)

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4.81

Based on 388 reviews, last reviewed 23rd Sep 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

Very helpful on the phone I had locked myself out of my online account, and De M. was very patient helping me figure out what I'd done. Turns out it was a little mistake on my ... Read more Reviewed on: 23rd September 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (388)

Bespoke Service

Scottish Building Society are a;ways quick in their response and their bespoke service means you can speak with them on a case by case basis. They have competative products Reviewed on: 23rd March 2023

Great service- quick response

Mortgage offered quickly and without fuss Reviewed on: 23rd March 2023

Excellent service from BDMs

BDMs are helpful and respond quickly to queries. Reviewed on: 23rd March 2023

Fantastic lender to use

It always feels personal when you use SBS, all the way down the line, from first contact with Alex right through to the Underwriter. You know they are not following a "script" and actually look for ways to lend (rather than putting obstacles in front of themselves). And afterwards, the client is always happy. Reviewed on: 23rd March 2023

Great lender and service

A lender that will consider all applications and try to find a suitable outcome. Reviewed on: 23rd March 2023

Great

Great service and competitive rates Reviewed on: 23rd March 2023

Great service

SBS service levels are first class their BDM's are knowledgable and very supportive. Reviewed on: 23rd March 2023

Excellent

Wonderful customer service form BDM's Reviewed on: 23rd March 2023

Great business

I have worked for The Society now for three years and in this time have found the team to strive for the highest levels of customer service both for our direct customers and mortgage brokers. Reviewed on: 23rd March 2023

Remortgaging

I was recommended to SBS and was very pleased with the clear and straightforward responses and information received. The product information and application document was very clear which made the whole process very straightforward. The completion and setting up of DD etc went without a hitch. I would recommend SBS. Reviewed on: 23rd March 2023

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