8194460 Scottish Building Society Savings reviews | 2946 reviews rated 4.87* - Smart Money People
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Scottish Building Society: Savings reviews

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4.89
Based on 2,946 reviews, last reviewed 3rd Jan 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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8%
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Latest highest rating:

5

Rachel was friendly and helpful when I enquired abo... Rachel was friendly and helpful when I enquired about my maturing ISA. Reviewed on: 3rd January 2026
Gareth B's avatar
Gareth B

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2946)

Review of the Scottish Building Society, Savings:

Opening an online ISA not to easy..

4
Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025
wemweb's avatar
wemweb

Old Fashioned experience.

5
Nice environment friendly efficient staff. Reviewed on: 7th November 2025

Competitive, Service, Products

5
Great local service, competitive savings rates, at ease during visit, easy to understand products and options. Reviewed on: 7th November 2025

Helpful, Knowledgeable, Friendly.

5
Very informative, helpful staff at all times. Reviewed on: 7th November 2025

Professional, Friendly, Helpful

5
We went into Edinburgh branch and were seen and dealt with in a professional manner. We have had a couple of queries and the telephone conversations we had with the staff was informative and she solved our queries within minutes. Reviewed on: 7th November 2025

Friendly, Professional, Established

5
Not being able to apply online was unexpected but not really an issue. It did take me a while to find my Cheque been though. All the information was sent was clear and concise. Reviewed on: 7th November 2025

Friendly, Helpful, Service

5
Lovel the face to face rather than online, always friendly staff. Reviewed on: 7th November 2025

In branch service review

5
The only thing I can think of that would be development of the online. Reviewed on: 7th November 2025

Quick and courteous correction of my error.

5
Opened new account and I made mistake in transaction. Messaged with explanation of error and corrected, without fuss, in 24 hours. Reviewed on: 4th November 2025
Alan D's avatar
Alan D

Spoke to Lorraine re query on opening a savings acco...

5
Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in a very friendly, patient & professional way which I really appreciated. Thank you so much. Reviewed on: 3rd November 2025
Gillian B's avatar
Gillian B

In branch service review

5
The lost letter you sent me wasn't franked and you had to go to the sorting office to collect it. Reviewed on: 31st October 2025

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