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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3196 reviews)

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4.90

Based on 3,194 reviews, last reviewed 9th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service I phoned up to ask for some assistance and Audrey was extremely helpful and very friendly. Reviewed on: 9th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3196)

Accessible, Helpful, Friendly

Friendly and helpful staff, So grateful to have a local branch to meet. Reviewed on: 9th May 2025

Excellent, Helpful, Top-Rate

Very efficient staff and knowledgeable. Very approachable. Good products. Reviewed on: 9th May 2025

Inverness visit

I recently visited the Scottish Building Society with my daughter who is disabled to get some information about some ISA accounts. From the moment we arrived, the young gentleman Jack who assisted us was exceptional! He was straight up from his seat, walked over and introduced himself to us, walked us over to the desk at the front and pulled out the seats for the both of us. He was not only professional and knowledgeable but also incredibly kind and thoughtful. He made sure my daughter felt completely comfortable and included throughout the whole process, treating her with such warmth and respect that it really touched us both and it’s always a bonus when someone can make you laugh as well and he did that very well. He explained everything clearly, answered all our questions with patience, and made what could have been a daunting visit feel easy and even enjoyable. His caring approach made my daughter feel special and in her own words ‘normal’ and we both left feeling reassured and well looked after. A true credit to the Scottish Building Society! We’re so grateful for the wonderful service. Highly recommended!!! Reviewed on: 7th May 2025

Opening an online ISA not to easy..

Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025

Friendly, Helpful, Quick

I went into the Galashiels branch to update my passbook and saw an alternative isa with a higher interest rate fixed from one year I made a very easy transfer and received the new passbook by post the following day. Small delay due to printer/copier. Reviewed on: 22nd April 2025

Friendly, Welcoming, Efficient

Excellent customer service - friendly personal welcome - face to face. Quick efficient set up of a new account next day confirmation and paperwork delivery. Reviewed on: 22nd April 2025

Good, Efficient, Courteous

Tax return: Interest payments on savings account. Reviewed on: 22nd April 2025

Very Professional Service

Funds transfer letter on my sbs isa maturation did not detail interest earned - total figure detailed. New account number had an x ? Why. Couldn't change address online or view it after it was changed. Reviewed on: 22nd April 2025

Friendly Local B.Socs (Mutual) No Shareholders

Very quick turn around from Galashiels Branch. I required some cash from my ISA ASAP. Reviewed on: 22nd April 2025

Knowledgeable, Friendly, Efficient

Have been a member of the society since 1984. Have always had a good rapport with the staff. Very friendly staff. Also like the "new look" of the office. Reviewed on: 22nd April 2025

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