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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3196 reviews)

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4.89

Based on 3,196 reviews, last reviewed 9th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Above and beyond Shannan went over all the options available to us so efficiently, that it was easy for myself and my husband to make our decision on what we wanted to... Read more Reviewed on: 9th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3196)

Friendly approachable staff.

Friendly approachable staff. Having access to able to visit the office to discuss matters is great. Great deals on savings. Reviewed on: 2nd April 2025

Helpful, friendly, wonderful

Customer service is second to none. Nothing but positive things to say about the team in Edinburgh. They always treat me with respect and handle my dealings well. Reviewed on: 28th March 2025

Kind, efficient, friendly

Always have the best experience with the Edinburgh branch staff. All so lovely and helpful. Great customer service and enjoy my trips into the branch. Reviewed on: 28th March 2025

Helpful, professional, kind

Explained savings accounts/rates clearly. Great service. Reviewed on: 28th March 2025

Friendly, professional, competitive

Friendly, helpful staff. Improvement in opening hours, not sure closing 1 hour for lunch is customer friendly. Reviewed on: 28th March 2025

Brilliant

The lovely staff are so friendly and welcoming. Very efficient service when dealing with my requests. It's so nice to have a wee chat and bit of banter - a nice personal touch. Reviewed on: 28th March 2025

Immediate, fast, efficient

It's great that staff are able to help without an appointment. Reviewed on: 28th March 2025

In branch service review

Helpful, efficient and easy to get to branch. Reviewed on: 28th March 2025

Excellent, knowledgeable, professional

Staff were quick to understand everything I required. Explained all I needed, excellent. But 4 people were waiting and only 1 person on desk, maybe need more staff. Reviewed on: 28th March 2025

Very very good

The customer service was excellent. Reviewed on: 28th March 2025

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