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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3199 reviews)

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4.90

Based on 3,199 reviews, last reviewed 10th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Outstanding service Outstanding service - Natalie was very helpful and professional Reviewed on: 10th March 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3199)

Convenient, professional, friendly

I like the fact that there's a branch I can walk into for assistance. Reviewed on: 28th February 2025

Competent, helpful, pleasant

I was very happy with my experience today. Reviewed on: 28th February 2025

Exceptionally good

Very efficient provess and customer service - second to none. Reviewed on: 28th February 2025

In branch service review

I like that they continue to have branches and deal by post and with passcards. Reviewed on: 28th February 2025

Friendly, helpful and understanding

Assistants helpful, friendly and explained everything clearly. Reviewed on: 28th February 2025

Friendly, professional, efficient

Best interest rates of all the majot high street banks and building societies. More local branches needed though and an introduction of a banking app. Reviewed on: 28th February 2025

Excellent customer service

Excellent customer service from Katie - very helpful with my phone IT too. Reviewed on: 28th February 2025

Warm, welcoming and helpful

I like that I can come to the branch in Glasgow and talk to someone face-to-face - very good customer care. Reviewed on: 28th February 2025

Great friendly service

I feel a valued customer as it's small and friendly, and feels more customer focussed than the bigger banking institutions. Not sure about the TV in branch being used for advertising as it means hanging about watching to watch what is being promoted. Reviewed on: 28th February 2025

Efficient, product well explained, friendly

Staff are polite, welcoming and explained the product clearly. Reviewed on: 28th February 2025

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