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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 3,199 reviews, last reviewed 10th Mar 2026
27% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Outstanding service Outstanding service - Natalie was very helpful and professional Reviewed on: 10th March 2026
Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
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JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3199)

Reliable, solid, competitive

5
Patient, understanding and helpful. Could try to use only electronic verification for new customers initially as most competitors do, it makes it less onerous to try and become members/customers as there are less hoops to jump through. Reviewed on: 4th December 2024

Helpful and understanding

5
Had to make various telephone calls because I had changed my mind with regard to my instructions. Found all staff to whom I spoke very helpful and sorted everything out for me and all went exactly as I wanted. Reviewed on: 4th December 2024

Great local service

5
I like the fact that I can go into my local branch and have face-to-face dealings and get advice, if necessary. The Troon branch and staff are excellent. Reviewed on: 2nd December 2024

Friendly and helpful

5
All my enquiries were dealt with immediately. Reviewed on: 2nd December 2024

Friendly

5
Local branch in Lanarkshire please?. Reviewed on: 2nd December 2024

Could be better

4
Kath in Galashiels dealt with my issue after being told by Inverness I could close a 30 day notice account online and aslo calling Friday to ensure this transaction had been processed as received letter stating notice not required. Despite assurances, this was still not done. Not impressed. Reviewed on: 2nd December 2024

Professional, friendly, trustworthy

5
Please just keep doing what you do so well. Reviewed on: 2nd December 2024

Accessible, professional, reassuring

5
Available on the high street - invaluable to me. Staff are friendly, smart and approachable. The office is smart and welcoming. Always an overall positive experience when visiting the office and dealing with the staff. Reviewed on: 1st December 2024

Friendly, knowledgeable, easy accessed

5
The staff are very knowledgeable about the products. Nothing is too much for them, they go the extra mile. They are extremely polite in an easy going way. The front office lacks privacy but you are offered access to a private office if needed. Reviewed on: 1st December 2024

In branch service review

5
Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

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