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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3686 reviews)

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4.91

Based on 3,686 reviews, last reviewed 3rd Jul 2026

39% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent service Popped into the Galashiels branch earlier in the week looking to open a new account. Lorraine advised me that increased rates would be available from ... Read more Reviewed on: 3rd July 2026

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Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3686)

on line account opening useless

Tried to open an on line savings account. Finished but was left not knowing if application was completed as received no email confirmation. Waited 2 days and telephoned support. They could help. Email support, took a week to respond by which time I had abandoned the application. Email and received an immediate response confirming cancellation. Several days later received confirmation of account now open. Abysmal service all round. Would not recommend, Reviewed on: 23rd October 2024

Accessible, local, reassuring

It is Scottish and local. Staff are helpful and friendly. Opening hours are a bit limited. Reviewed on: 22nd October 2024

Excellent, good service

Very good experience with staff explaining the process in full. Reviewed on: 22nd October 2024

In branch service review

Neha was extremely helpful and very professional. Reviewed on: 22nd October 2024

Excellent friendly service

Very friendly staff, great ambiance and atmosphere. Reviewed on: 22nd October 2024

Home, family, personable service

I feel at home in the Scottish Building Society, please do not close the branch. Reviewed on: 22nd October 2024

Friendly, helpful, professional

Staff were really friendly and helpful. Very efficient and helpful. Reviewed on: 22nd October 2024

Could do better

I like the Scottish Building Society because it is local, but - I don't do electronic banking. Every year I have to phone you to request a statement of interest received and balances which you send out (so I assume a lot of other people do too), why do you not send it out automatically. Reviewed on: 21st October 2024

Friendly, competent, efficient

I enjoy the fact I can use a branch and not be forced to go online if I do not wish to. Reviewed on: 15th October 2024

Friendly and efficient

Good communication throughout my recent transactions with the Society. Reviewed on: 15th October 2024

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