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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3239 reviews)

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4.90

Based on 3,236 reviews, last reviewed 19th Mar 2026

19% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service Customer Service was excellent. June had the patience of a saint helping us out. Looking forward to your new updated online system coming on line as y... Read more Reviewed on: 19th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3239)

Accessible, professional, helpful

I very much like that you have a branch office that I can visit in person and conduct business with a real live staff member and that you answer the phone swiftly. Reviewed on: 14th March 2024

Very helpful

Very friendly, informative staff. Reviewed on: 13th March 2024

Excellent, loyal, committed

Branch service is available and thre is also an online service. Reviewed on: 13th March 2024

Clear, local, staff

A face-to-face company is the main bonus for me - apologies for considerable delay in completinh and paying. Reviewed on: 13th March 2024

Professional

A local office, face-to-face contact, friendly staff and continuity. Reviewed on: 12th March 2024

Good customer service

Good customer service, capable staff meeting customer need. Quick and friendly local branch. Happy with the service, no negatives. Reviewed on: 12th March 2024

Very good service

Nothing to improve at the moment. Reviewed on: 12th March 2024

Friendly, efficient, professional

They took time to explain their products and services that are available. Happy to deal face-to-face with a person. Reviewed on: 12th March 2024

Excellent personal service

I like that I am able to have a conversation with a human being. Reviewed on: 12th March 2024

Secure, friendly environment

Nice, friendly staff and always a pleasure to enter the office. Reviewed on: 8th March 2024

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