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Scottish Building Society: Savings reviews

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4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
4% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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Scottish Building Society Savings reviews (2249)

Savings review

3
I miss the Saturday morning openings. Keep branches open. Less online banking Reviewed on: 9th August 2020
Savings customer's avatar
Savings customer

Galashiels branch review

5
Straight forward 2 page application form (others have required up to 7 pages!). Timely response. Polite and knowledgeable telephone support Reviewed on: 7th August 2020
Galashiels branch customer's avatar
Galashiels branch customer

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

Edinburgh branch review

5
Like the fact it's Scottish, but would like to see more support for Scottish nation. I like passbooks. Would like more interest banking availability too Reviewed on: 5th August 2020
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Edinburgh branch customer

Savings review

5
When applying to set up my fixed rate savings account, I found the process easy to access and Shirley was very helpful on the phone Reviewed on: 5th August 2020
Savings customer's avatar
Savings customer

Troon branch review

4
Would score top marks all round except I still haven't had my ID sent back (original items: council tax bill 20/21 and HMRC notice of coding 20/21) Reviewed on: 3rd August 2020
Troon branch customer's avatar
Troon branch customer

Galashiels branch review

5
Extremely helpful member of staff - Audrey Smith Reviewed on: 1st August 2020
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Galashiels branch customer

Savings review

5
Excellent service every time. Maybe improve your savings rates? Reviewed on: 1st August 2020
Savings customer's avatar
Savings customer

Galashiels branch review

5
Great customer service. Very helpful and courteous, everything you would expect from such a company Reviewed on: 29th July 2020
Galashiels branch customer's avatar
Galashiels branch customer

Inverness branch review

5
Still able to do a paper application through the post Reviewed on: 28th July 2020
Inverness branch customer's avatar
Inverness branch customer

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