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Scottish Building Society: Savings reviews

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4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
4% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
10%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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Scottish Building Society Savings reviews (2249)

Savings review

5
I have only just become a member, but the customer service so far has been excellent, with a personal touch rarely found these days Reviewed on: 20th July 2020
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Savings customer

Galashiels branch review

4
Prompt service. The folder I received with all information only came after I opened the account. In first instance only received basic application Reviewed on: 20th July 2020
Galashiels branch customer's avatar
Galashiels branch customer

Galashiels branch review

5
Very friendly and helpful when I enquired about a postal application Reviewed on: 20th July 2020
Galashiels branch customer's avatar
Galashiels branch customer

Savings review

5
I have always found staff very helpful, efficient, firnedly. Different accounts are clearly explained. I still prefer to have a passbook! So perfect for me! Reviewed on: 17th July 2020
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Savings customer

Troon branch review

5
Better than most building societies for interest rates, easy to deal with Reviewed on: 17th July 2020
Troon branch customer's avatar
Troon branch customer

Troon branch review

5
Friendly, helpful staff. Everything dealt with in a professional, though caring way. Always someone available to speak and not always directed to internet. Reviewed on: 16th July 2020
Troon branch customer's avatar
Troon branch customer

Galashiels branch review

5
I like passbooks. I like cash / cheque transactions. I like the friendly personal over-the-counter service from the Galashiels staff - they know what I like and what I don't like! Reviewed on: 13th July 2020
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Galashiels branch customer

Galashiels branch review

5
Opened account over telephone. Lovely lady helpful and professional but friendly Reviewed on: 9th July 2020
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Galashiels branch customer

Galashiels branch review

5
Customer service. Online servicing would be beneficial. Sometimes rates are good, sometimes less so. Reviewed on: 8th July 2020
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Galashiels branch customer

Galashiels branch review

5
The Society is well organised, publicity material is clear and concise, and while 'traditional' in the best sense, is also forward looking, including technology Reviewed on: 7th July 2020
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Galashiels branch customer

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