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Scottish Building Society: Savings reviews

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4.86
Based on 2,463 reviews, last reviewed 7th Aug 2025
16% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

After visiting the SBS office in Glasgow City Centre... After visiting the SBS office in Glasgow City Centre (where I received very good service in moving money from my saving bonds to a Cash ISA) I called ... Read more Reviewed on: 7th August 2025
neilsmith's avatar
neilsmith

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2463)

Inverness branch review

5
Over the last 14 years or so I've had a number of reasons to speak to SBS Inverness and each and every time the staff have been above and beyond helpful and informative, particular thanks to Lesley and especially Moira for their prompt response and willingness to support. Reviewed on: 22nd July 2020
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Inverness branch customer

Edinburgh branch review

5
Excellent staff on phones. Quick and efficient dealing with paperwork Reviewed on: 22nd July 2020
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Edinburgh branch customer

Glasgow branch review

4
1) Someone answered phone! 2) Very helpful / friendly 3) Paper not online Reviewed on: 20th July 2020
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Glasgow branch customer

Troon branch review

5
Speed of work to be improved. Information should be accurate Reviewed on: 20th July 2020
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Troon branch customer

Savings review

5
I have only just become a member, but the customer service so far has been excellent, with a personal touch rarely found these days Reviewed on: 20th July 2020
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Savings customer

Galashiels branch review

4
Prompt service. The folder I received with all information only came after I opened the account. In first instance only received basic application Reviewed on: 20th July 2020
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Galashiels branch customer

Galashiels branch review

5
Very friendly and helpful when I enquired about a postal application Reviewed on: 20th July 2020
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Galashiels branch customer

Savings review

5
I have always found staff very helpful, efficient, firnedly. Different accounts are clearly explained. I still prefer to have a passbook! So perfect for me! Reviewed on: 17th July 2020
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Savings customer

Troon branch review

5
Better than most building societies for interest rates, easy to deal with Reviewed on: 17th July 2020
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Troon branch customer

Troon branch review

5
Friendly, helpful staff. Everything dealt with in a professional, though caring way. Always someone available to speak and not always directed to internet. Reviewed on: 16th July 2020
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Troon branch customer

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