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Scottish Building Society: Savings reviews

4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
25% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2249)

Low maintenance ISA savings, bonus rugby tickets,

5
Low maintenance ISA savings, bonus rugby tickets, Reviewed on: 20th February 2025

Friendly, knowledgeable, smart

5
Staff very friendly and knowledgeable. Jake explained everything to us and Eva made us very welcome when we entered. Jake opened up our new accounts. Very enjoyable visit. Reviewed on: 19th February 2025

Excellent, friendly, helpful

5
Both members of your Edinburgh branch were both friendly and helpful. Please thank them personally on my behalf. Reviewed on: 19th February 2025

Human contact!

5
Local location, pleasant human service. Ideal for a 'grey hair'. Good opening hours. Reviewed on: 19th February 2025

Friendly, professional, local

5
From opening account to closure, it was a positive experience. The only reason we did not reinvest was due to the interest rate - we could get better elsewhere. One thing I could suggest is sending information on all interest rates and not just fixed rate bonds (or whatever is maturing). Reviewed on: 19th February 2025

Personal, friendly, service

5
As a drop in new customer, I felt immediately the friendly welcome and willing help with my enquiry. Returned the following morning to open first account and they were again helpful in making the whole experience positive. Reviewed on: 19th February 2025

Fast, efficient, helpful

5
Fast, efficient, helpful. Open more branches. Reviewed on: 19th February 2025

Efficient, accurate, supportive

5
To date I have found the staff helpful and efficient and requests for information etc. have been undertaken swiftly and accurately - something which is sadly becoming increasingly rare. I also appreciate being able to operate accounts by post and have not felt pushed online. Reviewed on: 13th February 2025

Accessible, helpful, efficient

5
I like being able to go into brancg and being able to talk to staff face-to-face. I also like the two staff who were friendly, helpful and efficient. Reviewed on: 13th February 2025

Could improve considerably

4
Opening hours of Aberdeen banch are very limited. Very difficult to get open - closed for lunch for 1 hour, and no Saturday opening. Reviewed on: 13th February 2025

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