8194460 Scottish Building Society Savings reviews | 2946 reviews rated 4.87* - Smart Money People
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Scottish Building Society: Savings reviews

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4.89
Based on 2,946 reviews, last reviewed 3rd Jan 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Rachel was friendly and helpful when I enquired abo... Rachel was friendly and helpful when I enquired about my maturing ISA. Reviewed on: 3rd January 2026
Gareth B's avatar
Gareth B

Latest lowest rating:

2

Archaic, Useful Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2946)

Review of the Scottish Building Society, Savings:

Slow and Antiquated

1
Opened an online savings account and tried to deposit from my nominated account. Sent funds on Friday and by Monday afternoon there was no sign of them arriving at SBS. Spoke to someone who said I should not expect the funds to be in the account before Tuesday. How slow is this. I have asked for the account to be closed, hoping that they will not send the funds back by pony express with used notes jn an envelope carried by a little man, but with the antiquated systems and procedures it would not surprise me Reviewed on: 30th January 2023
Malcolm Chester's avatar
Malcolm Chester

Excellent help only a phone call away!!

5
I had a query about opening a new ISA account on line, the problem was resolved quickly and in a very helful manner, I really appreciate being able to speak to a person without having to go through endless press 1, press 2, press 3, etc. First rate customer service. Reviewed on: 27th November 2025
Isabella H's avatar
Isabella H

Always very helpful on the phones.

5
Always very helpful on the phones. No long waits or holding periods. Much better than dealing with the much larger financial organisations and banks. Katie McK in the ISA savings dept was very helpful today. Reviewed on: 26th November 2025
Patrick Ryan's avatar
Patrick Ryan

Friendly, Helpful, Local

5
Rachel was very helpful with my cash withdrawal and question I had with my account. Reviewed on: 24th November 2025

Open, Friendly, Tradtional

5
Both Jake and Rachel were very open, friendly and informative. The Product details all requirements explained well. Reviewed on: 24th November 2025

Efficient, helpful, consistent.

5
Queen st branch is 10/10 for service, interest rates could be slightly higher as I've seen rates at 4.2%. Reviewed on: 24th November 2025

In branch service review

5
Professional, Quick, Easy to understand. Reviewed on: 24th November 2025

Friendly, Competent, Professional

5
Delightful customer interactions, prompt, not kept hanging around waiting for the phone to be answered. All in as good experience as could be expected. In my view well above average. Very personal staff. Reviewed on: 24th November 2025

In branch service review

5
Not possible to improve on perfection. Reviewed on: 24th November 2025

Very good service

5
Very helpful staff and good service overall. Reviewed on: 24th November 2025

Archaic, Useful

2
Why no online opening, you made me write the first cheque in offer 10 years and POST IT. Reviewed on: 24th November 2025

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