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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
25% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2249)

Excellent customer service

5
Face-to-face contact is wonderful. Pleasant staff who attend to all, there and then. Very good customer service. Reviewed on: 16th December 2024

Excellent, excellent, excellent

5
Staff knowledge of products always first class and staff always welcoming and friendly. Reviewed on: 16th December 2024

Caring, helpful, friendly

5
The person who served me was polite, informative and friendly. Reviewed on: 13th December 2024

First class service

5
I like that SBS rewards loyalty to their customers and always have a good range of savings products. Reviewed on: 13th December 2024

In branch service review

5
I like that I get a passbook for my account and that the premises are in the city centre. Reviewed on: 10th December 2024

In branch service review

5
It's good to have a branch open where we can speak to someone as I don't do online banking. Reviewed on: 10th December 2024

To be recommended

5
I have called at the offices on two occasions and have been satisfied with the service. Reviewed on: 10th December 2024

Very helpful

5
Very easy to open account. Having a passbook was the reason I chose them. Staff were very helpful. Reviewed on: 9th December 2024

Efficient, friendly, knowledgable

5
I have had to set up a POA in several banks/building societies. The Scottish BS was the most efficient and friendliest. Reviewed on: 9th December 2024

Behind the times

3
Fixed rate bonds and fixed rate ISAs on maturity are reinvested and we are given new account numbers which is unnecessarily complicated and makes keeping records difficult, why can't we have the same, other building societies do? Surely this would be less complicated for customers and SBS!. Reviewed on: 9th December 2024

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