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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2249 reviews)

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4.84

Based on 2,249 reviews, last reviewed 16th Jun 2025

4% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025

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Scottish Building Society Savings reviews (2249)

Friendly, efficient, inviting

Understood needs, account opening easy, passbook sent out within a day, friendly, efficient, offer of refreshment is a nice touch. Reviewed on: 25th July 2024

Competent and approachable

Person to person contact is great. Reviewed on: 25th July 2024

Friendly, approachable, helpful

Very friendly and helpful, take time with me to explain products available. Reviewed on: 25th July 2024

Great, smart, Scottish

Since starting to save with SBS, I have been very satisfed with range of savings options. Currently interest rates for savers are good. I intend to continue being a customer. Reviewed on: 25th July 2024

Super, duper, great

Good service, I like to support local businesses. One area for improvement: on maturity of the bond, 17/07/24 payment should be made by faster payment thus in the customers account on 18/07/24. Payment was received on 19/07/24, faster payment is the norm in this industry now. Reviewed on: 25th July 2024

Straightforward, trustworthy, helpful

Personal service. Helpful staff. Ability to use paper forms as well as online access. I love that you can speak to a real human easily. Reviewed on: 25th July 2024

Behind the times

Money transfers are slow to appear. Online service is dated - applying to add accounts, really? Desperately needs an app!. Reviewed on: 25th July 2024

In branch service review

After a difficult and lengthy ISA transfer with many hiccups, the branch manager in Glasgow was extremely helpful in resolving this. Reviewed on: 25th July 2024

Friendly, efficient, traditional

I like having a local branch in Glasgow, Queen Street staff are friendly, courteous and efficient. The Scottish Building Society has a traditional feel and the customer feels valued. It's a mutual society, not a bank. Very low profile though, publicity could be improved to attract new members. Reviewed on: 25th July 2024

Traditional, personal service

On our visit to the Glasgow Queen Street branch today we met with a really helpful employee and all went well. Personally, I like the fact that the Society is relatively small and one does not deal with staff in faraway places. Reviewed on: 25th July 2024

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