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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2249 reviews)

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4.84

Based on 2,249 reviews, last reviewed 16th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025

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Scottish Building Society Savings reviews (2249)

In branch service review

I was made aware of the SBS because one of my Scottish cousins works for you. Living in the SW of England I was previously unaware. The only thing that could be improved from my point of view is to have staff in large print as I am visually challenged. Reviewed on: 29th July 2024

Excellent financial institution

Always enjoy my visits to the Inverness branch. Staff very friendly and extremely helpful. Reviewed on: 26th July 2024

Great, keep going

We are very happy with the Scottish BS, you can talk to a human being and also we have a passbook so we can see clearly how things are progressing. Fed up with all the technology that is way above us and being pushed aside as we get older. Reviewed on: 26th July 2024

Accessible, customer-friendly, efficient

I was impressed by the efficient and friendly way my business was conducted. I could find no fault with it . On the current climate your financial products are reasonable. Dealing with a local branch and face-to-face contact is a very important factor when deciding which financial institution to use. Reviewed on: 26th July 2024

Responsive, good values

I really like the Society's ethos and always get excellent customer support. I had an old issue recently when I chose to put the proceeds of a maturing account into a new one. I got an email saying it had been set-up but then another one immediately after saying it couldn't be accessible online. I queried this and was told it was fixed but I had to make a manual request to add it to my list of account. All fine in the end but not sure I've had this before. Reviewed on: 26th July 2024

Friendly, competitive, dependable

Staff are outstanding. Products are excellent. I also like the local support the society provides. Reviewed on: 26th July 2024

Professional and efficient

Phone answered well. Postal dealings clear and efficient. Reviewed on: 26th July 2024

On hand excellent

Friendly staff. Nothing to improve. Reviewed on: 26th July 2024

Efficient, competent, caring

Accessible, real people there to deal with anything. Reviewed on: 26th July 2024

Professional, friendly, polite

Small, friendly branch. Professional, knowledgeable and clearly explained. Reviewed on: 25th July 2024

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