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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2249 reviews)

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4.84

Based on 2,249 reviews, last reviewed 16th Jun 2025

4% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025

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Scottish Building Society Savings reviews (2249)

First class service

Excellent. So helpful and kind. Alleviated our fears and concerns. Excellent customer service. Reviewed on: 25th July 2024

Efficient, friendly, good savings rates

Commitment to mutual status, no pressure to be online, loyalty products, independent (i.e. not part of larger group with different/conflicting interests). Reviewed on: 25th July 2024

Good customer service

Friendly and helpful staff. Selection of products with clear and straightforward information. Reviewed on: 25th July 2024

Traditional, courteous, helpful

Traditional, courteous service. Informative and patient explanation of options. Reviewed on: 25th July 2024

All my queries were comprehensively dealt with in an...

All my queries were comprehensively dealt with in an efficient, reassuring and friendly way and I wondered if I was asking crucially relevant questions about what I really needed to know without being at all sure what to ask in the first place. Reviewed on: 23rd July 2024

Super, smashing, great

Great staff, great service, good savings rates. Opening times are a bit restrictive especially as the nearest branch is 50min drive away. Reviewed on: 19th July 2024

Friendly, attentive, excellent

Lovely staff who were extremely helpful and very knowledgeable in Inverness. Reviewed on: 15th July 2024

Friendly, competent, simple

Very friendly staff. Simple procedures to open accounts. Reviewed on: 15th July 2024

Reliable, not loyal

I sent my ISA book to be updated and upgrade my ISA to 5.25% following a phone conversation with SBS. Have discovered book sent is missing and I wasn't upgraded to 5.25%. Other banks automatically offer best rates to customer and change over if they haven't heard from you. Reviewed on: 12th July 2024

Local, friendly, trustworthy

Great staff, always customer focused. Reviewed on: 11th July 2024

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