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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3948 reviews)

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4.91

Based on 3,943 reviews, last reviewed 17th Aug 2026

24% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I was having issues setting up the new online service. I was having issues setting up the new online service. Audrey Smith was extremely helpful and was able to answer all my questions quickly and effici... Read more Reviewed on: 17th August 2026

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3948)

Friendly helpful service.

I wanted to deposit money into my account but also find out about interest rates. Katie at the Troon office was friendly , helpful and remembered me from when I was changing the account into my name after my husband died. She advised me on the benefits and restrictions on different accounts and I was able to choose the one that most suited my purposes. Altogether a friendly and professional experience. Reviewed on: 2nd March 2026

Audrey smith was vry helpful and informative

Audrey smith was vry helpful and informative Reviewed on: 2nd March 2026

Very good standard of service by Kaia.

Very good standard of service by Kaia. She was helpful Reviewed on: 2nd March 2026

Kaia in the Edinburgh branch gave us a great service...

Kaia in the Edinburgh branch gave us a great service this morning. Reviewed on: 2nd March 2026

Phone service excellent

Dealing with SBS in branch or on the phone is always better than trying to negotiate their online system. I have several online accounts with other banks and building societies, but SBS online system is poor and not user friendly. Reviewed on: 2nd March 2026

Best Building Society

Loraine most helpful great service, very helpful, caring Reviewed on: 27th February 2026

Excellent service from Audrey.

Excellent service from Audrey. The service is up to the usual high standard. Reviewed on: 27th February 2026

Customer service

I have,to date, been extremely happy with the level of service from the Scottish Building Society. I have just had the need to update my linked, Scottish bank account to my savings account. It is to a new account and so no credit record is yet available to check the details. An up-to-date bank statement sorted the required confirmation. Easy, efficient and professional. Reviewed on: 27th February 2026

Gerard & Loraine were keen not to see me sitting for...

Gerard & Loraine were keen not to see me sitting for any length of time and helped me get sorted straight away Reviewed on: 27th February 2026

Savings Payment

I spoke with Rachel on the phone to make a payment towards my account, you were very helpful and thank you for your assistance Reviewed on: 27th February 2026

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