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Shawbrook Bank reviews

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Rated Excellent 4.85/5

Shawbrook Bank reviews

Verified business
Last reviewed within 7 days
High street bankSavings accountBuy-to-let mortgageSecured loan

Review summary

People rate this company as Excellent based on 2,416 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended positively over the past 90 days

Latest positive rating

4/5

Four accounts is surely an endorsement.

We now have four savings accounts with Shawbrook.

{"display":"John T","full_name":"John T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
John T 6th April 2025

Latest negative rating

1/5

Don't go hereWhere to begin?

Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties.

{"display":"elisa ","full_name":"elisa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
elisa 8th April 2025

About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

High street bankSavings accountBuy-to-let mortgageSecured loan

Reviews for Shawbrook Bank

Showing 11 of 2416 company reviews Last reviewed within 7 days

Don't go hereWhere to begin?

Savings 8th April 2025

Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties.

Rated Terrible 1/5
Read more product reviews

Four accounts is surely an endorsement.

Savings 6th April 2025

We now have four savings accounts with Shawbrook.

Rated Good 4/5
Read more product reviews
1/9

Products from Shawbrook Bank

Showing all products offered by Shawbrook Bank

Savings

by Shawbrook Bank

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews...

Savings account
Average Rating of Excellent
4.86/5 based on 1714 individual reviews

Loans

by Shawbrook Bank

Shawbrook secured loan reviews on Smart Money People can help other people like you to find out what life is like as a Shawbrook customer. Smart Money People was launched...

Secured loan
Average Rating of Excellent
4.76/5 based on 693 individual reviews

Mortgages

by Shawbrook Bank

Shawbrook offers a range of financial services, as well as mortgage deals to suit professional landlords and the investor community. This includes buy-to-let mortgages and commercial investment mortgages. Be confident...

Buy-to-let mortgage
Average Rating of Average
3.40/5 based on 9 individual reviews

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