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Shawbrook Bank reviews

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Rated Excellent 4.87/5

Shawbrook Bank reviews

Verified business Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 3,405 product reviews

Average score of 4.87/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended negatively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
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About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3405 company reviews Last reviewed within 7 days

Safe and good investment.

Savings 10th March 2026

Safe and good investment.we will continue this year

Rated Excellent 5/5
Read more product reviews

Best Service and great savings interest rates

Savings 10th March 2026

I have been a customer for a long time and found their service and savings very competitive.

Rated Excellent 5/5
Read more product reviews
  • 4/5

    Great ISA product at competitive rates

    Great ISA product at competitive rates

    {"display":"Sally","full_name":"Sally","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sally 10th March 2026
  • 5/5

    Straightforward Cash ISAs

    Provides straightforward Cash ISA products with no gimmicks. Interest rates almost always among the market leaders, which helps with re-investment decisions. Online admin of ISAs... Provides straightforward Cash ISA products with no gimmicks. Interest rates almost always among the market leaders, which helps with re-investment decisions. Online admin of ISAs has been made easier with revamped website. Read more Read less

    {"display":"GH of MK","full_name":"GH of MK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GH of MK 10th March 2026
  • 5/5

    Ease of use

    I found the website easy to use and containing good value products

    {"display":"Grumpy","full_name":"Grumpy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Grumpy 10th March 2026
  • 5/5

    RhrrhrjrjrjfjfjfjfjfjfjfjfjdbfwjeyjgajtajfahFjfajtai...

    RhrrhrjrjrjfjfjfjfjfjfjfjfjdbfwjeyjgajtajfahFjfajtaitakGmGnGnGngnGnfncnfnxjdjghxhe4egrv,bKBTrshfg

    {"display":"Deborah J","full_name":"Deborah J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Deborah J 10th March 2026
  • 5/5

    Excellent service and customer support

    Excellent service and customer support. Good interest rates and withdrawals are processed on time and you are kept informed.

    {"display":"Daniel","full_name":"Daniel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1100419.png"}}'s avatar
    Savings
    Daniel 10th March 2026
  • 5/5

    Fixed rate ISA

    I opened a fixed rate ISA which was providing a market leading interest rate. The application process was straightforward and simple and the account was... I opened a fixed rate ISA which was providing a market leading interest rate. The application process was straightforward and simple and the account was opened with money transferred from a maturing ISA without any delay. I was kept informed of progress at every step. Read more Read less

    {"display":"Jan F","full_name":"Jan F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jan F 10th March 2026
  • 5/5

    I like the option to have interest paid away

    I selected Shawbrook because I had the option to have interest paid away which turns a deposit into regular income

    {"display":"DSA","full_name":"DSA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DSA 10th March 2026
  • 5/5

    Very easy.

    Very easy to open my account, and good rates.

    {"display":"Alan N","full_name":"Alan N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan N 10th March 2026
  • 5/5

    Good interest rate, easy to deal with for online ban...

    Good interest rate, easy to deal with for online banking.

    {"display":"Marguerite M","full_name":"Marguerite M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marguerite M 10th March 2026

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