Shawbrook Bank Reviews

  Ratings based on 679 reviews       Last review 1 month ago    

Shawbrook Bank, founded in 2011, claims to offer its customers a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach. Smart Money People is the place for Shawbrook Bank reviews....

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Shawbrook Bank, founded in 2011, claims to offer its customers a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach. Smart Money People is the place for Shawbrook Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Shawbrook Bank Review Insight

What are people saying in their reviews?

Customer Service

63% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

Shawbrook Bank Products 679

Savings

Competitive savings rates

Enough is enough ! I'm running out of descriptions !

Reviewed on 3rd September 2021
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Tony Gladwin
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Loans

A nice company

They accepted my application and everything was easy. I am going through a dreadfully difficult time, and everything I thought was my future ended up not being. I have not been able to make any payments for a long time and they have been so... Read more

They accepted my application and everything was easy. I am going through a dreadfully difficult time, and everything I thought was my future ended up not being. I have not been able to make any payments for a long time and they have been so understanding. I feel like they trust me, and I look forward to the point in which I can repay them for their kindness. Thank you Shawbrook. A truly great loan company.

Reviewed on 14th June 2021
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Achicken
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Loans

Very humane

They have been very patient and understanding about my unemployment situation, it is nice to know that they trust me, as I do them.

Reviewed on 14th June 2021
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Achicken
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Loans

Second class banking at best

They sold my loan without informing me and after I was chased by new company, Shawbrook Bank took a payment even though they had already completed sale of my loan.... Read more

They sold my loan without informing me and after I was chased by new company, Shawbrook Bank took a payment even though they had already completed sale of my loan.
Therefore I had both companies accepting payment for same loan... fraud?
Maybe... more likely an inefficient company passing itself off as a bank.
Stay well clear unless you have run out of professional options

Reviewed on 11th November 2020
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Jay
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Loans

Easy loan

The loan was easy and painless and we were talked through it and all our questions were answered

Reviewed on 11th July 2020
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Claire Toplis
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Mortgages

Very Good

Very good and knowledgable -would recommend

Reviewed on 6th July 2020
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Connor Goodey
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Loans

Toxic Company

It is the 01st July, and I am sitting here totally demoralised and distressed, after a further telephone engagement with Shawbrook Bank. They owe me £2,987.18, which I mistakenly overpaid when repaying a loan in April 2020. It is profoundly astounding ... Read more

It is the 01st July, and I am sitting here totally demoralised and distressed, after a further telephone engagement with Shawbrook Bank. They owe me £2,987.18, which I mistakenly overpaid when repaying a loan in April 2020. It is profoundly astounding how dismissive, arrogant and condescending the inexperienced and junior customer service staff act out. I have been promised the refund, but it never materialises, and they refuse to put customers through to the complaints dept. They have now also tried to fob me off, by saying that they have sold my account to a third party company (who I have never heard of before now), even though I paid the funds directly to Shawbrook, even though Shawbrook admitted that my account was not part of the sale, and was prior to the sale anyway. It is truly mind blowing. I have now had to put the complain to the Financial Ombudsman. Seriously, whatever you do, DO NOT transact with Shawbrook Bank, they will treat you with total contempt.

Reviewed on 1st July 2020
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Matthew Dowling
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Loans

Good service

Had good service friendly staff x

Reviewed on 16th September 2019
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Julie Suhanski
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Loans

Personal loan

Excellent service.very helpful.efficient.higly professional staff

Reviewed on 16th September 2019
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Abdel Halim Hassan Mayla
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Loans

Loan

Excellent experience .very efficient.profiossnalism

Reviewed on 16th September 2019
Abdel Halim Hassan Mayla's avatar
Abdel Halim Hassan Mayla
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Loans

No hassle, quick loan

Low cost interest, quick and easy. Lovely customer service

Reviewed on 30th August 2019
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Rach Redfearn
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Loans

Dental credit

I signed up to Shawbrook via my dentist to pay for some required work. They've been unobtrusive and efficient, so would recommend.

Reviewed on 23rd June 2019
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Andy Craig
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Loans

Easy to deal with

I was in a real bad place with my finances. Shawbrook gave me the chance to sort myself out and I’m so very grateful

Reviewed on 23rd April 2019
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Anthony Taylor
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Savings

Great 1 year ISA

I took out a one year ISA for 1.77% very easy to sign up online, transfer the money online and everything was set up in a few days, no frills, no worries, highly recommend this bank!

Reviewed on 20th April 2019
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kkhimji2001
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Loans

Loan

Excellent company very experienced and friendly staff ,I wouldn't hesitate to use them again if I needed a loan.

Reviewed on 6th April 2019
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Chris Finney
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Loans

Worst ever

Went with them when I got my new doors and windows in 2 years of paying 350.00a month I’ve paid over 3.000 in interest and very little to my loan I’ve had to end up getting a bank loan to get rid of this company tryed on numerous occasions to speak to ... Read more

Went with them when I got my new doors and windows in 2 years of paying 350.00a month I’ve paid over 3.000 in interest and very little to my loan I’ve had to end up getting a bank loan to get rid of this company tryed on numerous occasions to speak to someone, not interested one little bit ended up sick with worry over this AVOID this company they are rude and shoul be classed as loan sharks

Reviewed on 12th March 2019
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Jacqueline Fraser
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Loans

Fast

Fantastic service very fast on decision would definitely use again if needed

Reviewed on 5th March 2019
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Clare
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Loans

Quick and easy

Very serious, fast , very kind and professional

Reviewed on 28th February 2019
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Gianina Copae
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Loans

It was 10 min and I receive the money in my bank

All I can say it was very easy for me

Reviewed on 20th February 2019
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Jackie Calvert
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Loans

Quick and Easy application

The application process was quick and easy, information about my loan was transparent and understandable.

Reviewed on 18th February 2019
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LD
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