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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.84 (694 reviews)

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4.77

Based on 694 reviews, last reviewed 24th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025

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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Loans reviews (694)

Review of the Shawbrook Bank, Loans:

Very bad bank

Awful service This bank should not be in business, I took out a loan earlier this year with them, I got a little nervous when starting with them as they requested an account link so they could access my personal bank account, but as it was through a secure service I thought it was ok, I got the loan and all was ok made a few payments then I though I would settle the loan as my savings was looking healthy and I got a better interest rate offer from my personal bank so I though less payments and less debt so I would close the account TROUBLE started. I could not close the account online and had to phone in the call center sounded like a children's play pen so much noise I could hardly hear what the gent was saying, I managed to get the settlement amount and how to make the payment but then I got a barrage of questions. 1) where did you get the money to settle the account 2) can you afford to settle this account 3) what is your salary. Which I was a bit taken back as this is the type of questions you ask when taking a loan but I answered them 1 month later I get a call, first off I needed to answer security questions to find out what the call was about so I first had to confirm that it was Shawbrook bank, after that I got the barrage of questions again keeping in mind that the loan has been settled and the account is closed, I know this as I received 2 letters in the post letting me know this When I asked why they need this now I was told it is because of the FCA, now I have had loans with a few banks over time and I have NEVER BEEN ASKED THIS, the agent mad me feel like I was in an FBI interrogation, he asked me where the source of funds came from so I said it was a loan forgetting that I had originally answered savings to that question then cam the investigation type question "But you originally answered from savings?" I said I took it from savings and some from a loan what does it matter, "it because of money laundering" so I am now the criminal who settled my account with Shawbrook bank Friday morning NOW I AM PISSED this is un fair treatment of a client HOW IS THIS OK, then we all cry when the government what's one bank with crypto so clowns like this can close down!!! Reviewed on: 12th May 2023

Easy, fair and friendly

Quite the best experience in getting a loan from any bank in my experience. Why i didn't use them in the past instead of my bank, is still a mystery to me. Although i have no need for any more loans at present, i would not hesitate to use them in the future or recommend them to others. Reviewed on: 8th February 2019

Very quick and friendly

Very quick and easy to understand very nice people to deal with wouldn't go anywhere else Reviewed on: 8th February 2019

Simple to arrange

Simple to arrange and loan arrived swiftly Reviewed on: 8th February 2019

Top class service.

Easy process to go through, great customer service. Reviewed on: 8th February 2019

Excellent

Very efficent all done in very little time. Shawbrook Bank has a very big thumbs up from me. I would recommend them for sure. ☆☆☆☆☆ Reviewed on: 8th February 2019

Very Helpful

Shawbrook Bank provided a very professional service. Easy to complete loan application. Very friendly and helpful customer service team Reviewed on: 8th February 2019

Car finance sorted!

Quick easy and efficient. Money available promptly and hassle free. Highly recommendable experience. Reviewed on: 8th February 2019

Easy to use

Website easy to use and very quick Reviewed on: 8th February 2019

Simplicity

A very easy application process and excellent customer service Reviewed on: 8th February 2019

Last hope

I tried loads of banks, even my own bank for a personal loan but all except shawbrook let me down, they took a chance on me and it's worked out with no problems at all, thanks shawbrook bank. Reviewed on: 7th February 2019

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