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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.87 (2755 reviews)

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4.87

Based on 2,755 reviews, last reviewed 19th Apr 2026

88% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Disrespect for personal information My main experience of this bank is that if you have a personal account and a business savings account with them, they lump the two together if your pe... Read more Reviewed on: 16th April 2026

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (2755)

Efficient, friendly and value for money

The call centre has excellent staff who are UK based, calls are answered quickly and the team are friendly and helpful. Setting up an ISA online was easy and text and email updates on the process were useful. Reviewed on: 31st May 2024

Very good rates and products.

Very good rates and products. Customer service a little slow to respond and all is in-app, which be frustrating but you get there in the end. Overall very happy. Reviewed on: 24th May 2024

It was easy to open a savings account.

It was easy to open a savings account. Competitive interest rates Reviewed on: 24th May 2024

Straightforward and competitive savings choices

Shawbrook Bank has a very easy to navigate website and offers attractive interest rates on its savings products. Not having banked with Shawbrook before I was somewhat cautious at first, but needn't have been. Seeing them recommended by the Martin Lewis website I have already made two savings investments with them and it has all gone very smoothly. Reviewed on: 24th May 2024

Dealing with Shawbrook is very easy, they communicat...

Dealing with Shawbrook is very easy, they communicate well in straightforward language Reviewed on: 24th May 2024

Archaic online system

Impossible to transfer between accounts online, have to request transfers via secure messaging which is taking 5 days to action due to insufficient staffing. Same goes for customer service in general, insufficient staffing leading to long delays. Reviewed on: 23rd May 2024

Just in for the competition.

Just in for the competition. Would not have bothered otherwise Reviewed on: 14th April 2024

Great rates and easy to use.

Easy website. good rates. Only downside is you can’t request funds in you have to push. Reviewed on: 6th April 2024

Avoid at all costs.

Avoid at all costs. You have to go through hoops if you want to withdraw your money early if anything were to happen. We have a decent amount in a savings account, and with the increase in immigration surcharge we are needing this money to pay for it. I have been told my request has to be reviewed by a panel and it might not be approved! I genuinely can't believe a company can be allowed to do that with your money! Reviewed on: 28th March 2024

Easy to understand options available

Easy to understand options available Reviewed on: 26th March 2024

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