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Money Wellness: Debt Advice reviews

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4.94
Based on 4,196 reviews, last reviewed 12th Jul 2025
265% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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Latest highest rating:

5

You have made such a difference to my life I needed help fast, and they could not have been more helpful, I can finally start moving forwards due to the amazing team at Money Wellness & StepCha... Read more Reviewed on: 12th July 2025
ADAM J's avatar
ADAM J

Latest lowest rating:

1

Horrendous experience and service Total time of 14 weeks to complete, not the 4 as told. Had to chase every step of way. Mental wellbeing damaged by this and every time I complained I ... Read more Reviewed on: 9th July 2025
Andrew w's avatar
Andrew w
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About this product

All of Money Welness debt advice is free and impartial.
Some of their solutions are free, others may attract a fee.
Find the best way forward for you by using their free online solutions finder.

Have you used debt advice from Money Wellness? Leave a review to help others make better financial decisions.

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Money Wellness Debt Advice reviews (4196)

My experience was great and Sarah was fantastic at h...

5
My experience was great and Sarah was fantastic at helping me through it all I was stressed and panicking but she helped me through it all Reviewed on: 5th May 2024
Steph's avatar
Steph

Everything was dealt with superbly in a couple of ph...

5
Everything was dealt with superbly in a couple of phone calls, excellent service and would definitely recommend Reviewed on: 5th May 2024
Michael H's avatar
Michael H

POOR COMMUNICATION WITH OTHER BODIES

3
Initially I received what was deemed to be an excellent service and the process was smooth and everything was clearly explained. However, just this weekend I have received email and message from my Bank stating that both my Bank Accounts, including my Basic Bank Account have been taken to Insolvency. I am absolutely furious, livid, upset because I was clear with MW that a) my main bank account was not to be included because of ongoing complaint and b) my Basic Bank Account was NEVER EVER mentioned discussed or included! I have been left with absolutely no means of banking and I am currently away from home. I have logged an initial Formal Complaint with NatWest, I will do the same with MW and the Insolvency Service. This situation is a disgrace and highly unsatisfactory. I am calling the Insolvency Service on Tuesday after the Bank Holiday. I believe this has happened because of poor communication between the three organisations. Reviewed on: 5th May 2024
Joanne C's avatar
Joanne C
Reply from Money Wellness We are sorry to read this is your experience, we are passionate about our customers and the service we provide. We understand that one of our team have been in contact to rectify the situation and address your concern. Please don't hesitate to contact us if you require any further information at [email protected] Thanks, Money Wellness Response date: 15th May 2024
Money Wellness's logo
Money Wellness

Truly transformative and eye-opening.

5
My experience with Money Wellness was completely new to me, and I was unsure of what to expect. The first call lasted about an hour, followed by another call a week later that went on for an hour and a half. The third call, the following week, focused on confirming the discussions from the previous calls. The service I received was both polite and understanding of my anxious state regarding my financial challenges. A few days later, I received a message informing me that I had been approved, along with a reference number. I promptly provided this information to all my creditors. Now, I feel a significant weight lifted off my shoulders, all thanks to Money Wellness. I stumbled upon them by chance during the early hours when I couldn't sleep due to worry. I am immensely grateful to Money Wellness and to all the individuals who dedicated their time and patience to assist me. Reviewed on: 4th May 2024
Baljit Borg's avatar
Baljit Borg

I got my self into some debt I couldn't get out of.

5
I got my self into some debt I couldn't get out of. I was working just to pay interests off credit cards ect for smart money so I txt it and they got back to me next day. Was a lengthy process with calls checks ECT not a problem from me as it was help. I don't know the guy who it was that contact me and sorted it out I can not thank him enough. I am now debt free and I can restart to build my life from here. Thank you smart money :). Reviewed on: 4th May 2024
Lee's avatar
Lee

I have literacy issues and they were incredibly unde...

5
I have literacy issues and they were incredibly understanding and patient with me. They were just great. Sam who wrote my plan was so kind Reviewed on: 4th May 2024
Adam Bain's avatar
Adam Bain

Thanks for much for helping me when i was in a terri...

5
Thanks for much for helping me when i was in a terrible situation its helped so much i got help to get s dent relief order i had bailiffs various debts i couldn’t afford to pay Reviewed on: 4th May 2024
Kerry d's avatar
Kerry d

Was very happy with my advice she was friendly and s...

4
Was very happy with my advice she was friendly and seem happy to happy Reviewed on: 4th May 2024
Nicola L's avatar
Nicola L

highly recommend

5
very friendly and very helpful customer service I have dealt with very good excellent Reviewed on: 4th May 2024
garry a's avatar
garry a

Great supportive staff

5
Every person I dealt with was incredibly understanding and super supportive. Staff went out of their way to make the process as simple and easy as possible. They went above and beyond to contact me and get everything completed and submitted. Reviewed on: 4th May 2024
Joe s's avatar
Joe s

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