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Tandem: App reviews

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4.24
Based on 88 reviews, last reviewed 4th Sep 2024
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
71%
See only 4 star reviews
11%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
11%

Latest highest rating:

5

Easy to use app and to add and withdraw money... Easy to use app and to add and withdraw money Reviewed on: 4th September 2024
Keith Jenkyns's avatar
Keith Jenkyns

Latest lowest rating:

2

Not a great experience The app isn't stable, and I've had real issues. Reviewed on: 10th March 2023
Chris's avatar
Chris
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About this product

Once Tandem Bank launches, they'll be sure to have a current account, so come back later this year when they've launched and read our community reviews of Tandem Bank's current account offering.

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Tandem App reviews (88)

Fantastic Cash Back Credit Card Simple and Efficient to Manage

5
The Tandem Cash Back Credit Card is just so simple to manage. Purchases show straight away and you have confidence that the transactions are secure as the app forwards you a code for the reatailer. Transactions appear in the app immediately so you can be sure that you not only know what you are spending but you can also check for any unauthorised activity to prevent credit card fraud. It is easy to check transactions and reconcile your spending as it tracks spending, and if you pay into your account it shows almost immediately allowing you to manage your spending affairs. The posted monthly statement is clear and concise. You also get 0.5% cashback on your spending and 0% foreign fees when you spend abroad. A reasonable spending limit was applied to my account. I have had no problems with this credit card and would recommend it to all. Well done Tandem. Reviewed on: 10th May 2019
Adam Lewis's avatar
Adam Lewis

21st technology 20th century customer service

5
Excellent astute informative app, friendly prompt customer service Reviewed on: 10th May 2019
Sarah Pepper's avatar
Sarah Pepper

Tandem great app

5
Very good have even used abroad good exchange rates and no extra fees/charges Plus 0.5% cash back etc Reviewed on: 10th May 2019
Stuart Shepherd's avatar
Stuart Shepherd

On line and responsive

5
Credit card company with good customer service skills, good app and easy to deal with. Reviewed on: 10th May 2019
DP's avatar
DP

Excellent App

5
App is very easy to use, tells you everything you need to know and let's you manage everything for your account in one easy place. Reviewed on: 10th May 2019
Ian Law's avatar
Ian Law

Top card

5
Gives cash back., funky app and card. Reviewed on: 10th May 2019
Rich's avatar
Rich

No Cashback - "Wrong" Tandem Card

1
Called Tandem to ask what had happened to my cashback last month - they said it would appear on my next statement. No cashback this month - they told me I had the "wrong" Tandem card despite there being no choice when applying! and no indication of what type of card on the card. The lady I spoke to asked how I would like her to resolve the problem - I said pay me my cashback and change the card type which would have cost them £5 on two months spend - but she couldn't do that. In my opinion they are a rip off outfit. Reviewed on: 13th March 2019
Miki's avatar
Miki

best card

5
Got the tandem card a couple of months back, been getting cashback and using it abroad was great. Would recommend. Reviewed on: 4th February 2019
DennyM's avatar
DennyM

Terrible Service - Avoid

1
If there was less than 1 star I would leave it. In November I deposited £10,000 into a fixed saver for 2 years, after several time of calling I have received nothing to say I have deposited the money. When I have spoken to people they have assured me I will receive documentation soon, we are now in February. I have set up a 2 year fixed saver however they tell me it is down as 1 year but it will be changed and backdated to November. I have asked to speak to Managers, nothing. Hopefully when this is read someone will pull there finger out and do something about it. I am seriously concerned about my money. Reviewed on: 4th February 2019
Charlotte Taylor's avatar
Charlotte Taylor

Favourite card

5
I've found Tandem excellent and my Tandem card is my favourite card because of the cashback. No extra charges when I'm travelling, instant notifications on spend and 0.5% cash back. Would recommend. Reviewed on: 15th January 2019
MarkRDiggy's avatar
MarkRDiggy

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