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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Step Change hugely help me

Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Take the step to change

Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a breakdown and thought the only way out was not to be here. After speaking to a lovely person from stepchange, they made me feel less ashamed and not the only one. Its only money they said, and its not the end of the world.We can help you . Ive never looked back. Reviewed on: 9th August 2026

They helped me a lot took pressure of off me so I no...

They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

It was good.

It was good. Staff communication etc… Reviewed on: 30th July 2026

Supportive team, Helpful controllable solutions

After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me in so many ways. It lifted so many of my anxieties and worries and i am so happy i chose to seek advice with them. I have been on a manageable plan for 3 years and feel in control of my debts. Whenever i have spoken to anyone for advice all the team have been amazing, friendly and so incredibly supportive. Reviewed on: 28th July 2026

£27,000 of debt ?

At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionate, no judging just helped me get my debts under control and took all the stress away . I can’t thank them enough for the help I received, THANKYOU STEPCHANGE!!! Reviewed on: 27th July 2026

Made me feel at ease explaining my situation, helped...

Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Professional, friendly and vey helpful.

Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Hi my name is Albert .

Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks and God bless you. Kind regards Albert. Reviewed on: 22nd July 2026

Escaped my debt with step change help

I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/5/2021 I have paid two off three to go and should finish all payments by January 2027 any problem they sort it all out which I had one with the selling of one debt but they sorted and the new company that had the debt were great. Would highly recommend stepchange 100% thanks for everything very happy customer Reviewed on: 16th July 2026

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