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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change Debt advice helped me dealt with my debt...

Step Change Debt advice helped me dealt with my debts issue and I am still paying my debt management plan. Reviewed on: 6th June 2026

Stepchsnge has literally saved my life , I’ve made a...

Stepchsnge has literally saved my life , I’ve made a lot of bad choices unfortunately but thanks to Stepchsnge I can now sleep at night and rest knowing my debts being consolidated couldn’t thsbk them enough ! Reviewed on: 6th June 2026

Thank you Stepchange

In the past, I faced challenges with my debts, and the interest kept increasing until I was recommended to contact StepChange. Since that time, my debts have been consolidated, allowing me to make manageable monthly payments. The last two years have been much less stressful, and I want to express my gratitude to StepChange for their outstanding customer service team, who are always willing to listen and assist. Reviewed on: 5th June 2026

Very helpful and clear advice to manage debt and dea...

Very helpful and clear advice to manage debt and deal with collectors on applicant behalf, thank you Stepchange. Reviewed on: 5th June 2026

Always easy to deal with by email and a good service.

Always easy to deal with by email and a good service. They helped me out of a pickle when I ran into financial difficulties. Reviewed on: 5th June 2026

Friendly and knowledgeable team.

Friendly and knowledgeable team. I found it easy to call or email and get a clear answer. Reviewed on: 5th June 2026

Life changing

Basically saved my life I couldn't cope with the debt I was in , you gave me back my self worth and made me realise how important to look after your money and budget better Reviewed on: 5th June 2026

I've had a very positive experience with StepChange.

I've had a very positive experience with StepChange. Being able to consolidate my debts, make one affordable monthly payment and not pay any interest has been a great bonus and enabled me to pay off my debts bit by bit. I'm now nearly debt free, with just a few months to go, and it's a great relief. StepChange have been pleasant to deal with from start to finish and you can amend the amount you pay according to your budget. Reviewed on: 5th June 2026

Recommended very pleased with the advice and service

Nothing to add. Well pleased with advice and service Reviewed on: 5th June 2026

Having money troubles is so stressful and a consent...

Having money troubles is so stressful and a consent worry and when you reach out for help it’s so hard to admit you need support and can feel ashamed. The team at step change are so supportive and not judgmental which helps you set up the best plan for you and take back control. Reviewed on: 5th June 2026

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