Write a review

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14684 reviews)

View other StepChange products

4.95

Based on 14,684 reviews, last reviewed 9th Jul 2025

168950% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

very informative and helpful to get things sorted out . very informative and helpful to get things sorted out .gave me piece of mind Reviewed on: 9th July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14684)

Review of the StepChange, Debt Management:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange is a life saver.

Stepchange is a life saver. it helps to focus on managing money. Because it connects to lenders and helps arrange manageable payment terms. It certainly lessen stress levels. I would have been in a much worse situation without the help of Stepchange. Reviewed on: 12th June 2025

Step change helped me

I couldn’t recommend step change enough. They have helped me massively & got me back on track with my debts. Their customer service is amazing & they’re very empathetic & don’t judge you at all. They really are there to help! Reviewed on: 12th June 2025

Fantastic Debt Management Company

From start to finish it was very easy to navigate online and the customer service was brilliant. Reviewed on: 12th June 2025

Honest, impartial - safe.

Honest, impartial - safe. Using an independent organisation to help makes what is a horrible situation to be in feel a lot more safe. They help because they want to not because they are getting anything out of it. Reviewed on: 12th June 2025

Incredible Support During My Toughest Time

I am extremely satisfied with the service I’ve received from StepChange. From the very beginning, they treated me with respect, compassion, and understanding—something I truly needed while facing the stress and anxiety of debt. Their advisors were knowledgeable and non-judgmental. They took the time to understand my financial situation and provided me with clear, realistic options. Thanks to their support, I now have a manageable plan in place and, more importantly, peace of mind. StepChange has helped me regain control over my finances and feel hopeful again. I honestly don’t know how I would have coped without their guidance. If you’re struggling with debt and don’t know where to turn, I highly recommend StepChange. They make a difficult situation feel a lot less overwhelming. Reviewed on: 12th June 2025

You always give excellent service I am still Recei...

You always give excellent service I am still Receiving your messages and I haven’t left All I wanted to do was reset up my direct debit please contact me so we can resolve my problem with my payment. Thanks Reviewed on: 12th June 2025

Feeling less overwhelmed and on top of it

Feeling less overwhelmed and on top of it Reviewed on: 12th June 2025

New lease of life

My debt management plan really has sorted my life out financially! Reviewed on: 11th June 2025

Wish I had known earlier .

Wish I had known earlier . Cutteous, kind, empathic Reviewed on: 11th June 2025

Never a bad experience, great customer service

Never had a bad experience, I struggle to discuss my finances and the customer assistants are so thoughtful and helpful with organising your money income and expenditure Reviewed on: 11th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from PayPlan 4.94 from 22308 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub