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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17801 reviews)

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4.92

Based on 17,801 reviews, last reviewed 27th May 2026

148300% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They can't do enough to help you and literally saved... They can't do enough to help you and literally saved me from a breakdown. I was in such a mess and a stressful situation Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17801)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026

I was spiralling out of control debt wise as the int...

I was spiralling out of control debt wise as the interest was getting more and more. I contacted Stepchange, the interest was stopped and over the years I managed to pay all the debts off. It's hard going but a massive weight was lifted from my shoulders. Reviewed on: 27th May 2026

Superb support when I really needed it

Superb support when I really needed it and thought there were no options left but they guided me fantastically and helped me sort out my finances mess. Would definitely suggest people reach out to them when they're in a pickle Reviewed on: 27th May 2026

I was at rock bottom before reaching out to Stepchange.

I was at rock bottom before reaching out to Stepchange. Talking to them helped immensely Reviewed on: 27th May 2026

It’s helped me repay my debts at a manageable cost .

It’s helped me repay my debts at a manageable cost . Helped me to budget and stopped me worrying so much Reviewed on: 27th May 2026

Never made to feel embarrassed, it’s just the way yo...

Never made to feel embarrassed, it’s just the way you can do everything online without the embarrassment Reviewed on: 27th May 2026

Helped Me

They helped me so much at a difficult time. I struggle with anxiety and they put my mind at ease. Reviewed on: 27th May 2026

Fantastic charity to deal with.

Fantastic charity to deal with. No judgement at all! Reviewed on: 27th May 2026

StepChange has changed my life for the better.

StepChange has changed my life for the better. Their worry-free payment plan has improved my mental health, and I can actually see that my debt is being paid off. Reviewed on: 27th May 2026

If it not for step change would be homeless and penn...

If it not for step change would be homeless and penny less Reviewed on: 27th May 2026

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