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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change was a great help and are still helping m...

Step change was a great help and are still helping me with my debt management plan and are always a phone call away if I need help. Reviewed on: 4th June 2026

when i felt as if i was sinming, stepchange helped m...

when i felt as if i was sinming, stepchange helped me to balance my mo ney and actually pay my debts off in a structured manner Reviewed on: 4th June 2026

Stepchange

I was struggling with overcommitments to loans and credit cards, but equally terrified of facing up to the full extent of my debt. Stepchange's online guidance helped point me to the best solution- a debt management plan- without judging me. You do need to pull a lot of information together, but you'd have to do this anyway if you're serious about sorting out your finances! Once the application was done, the process was straightforward. Stepchange dealt with pretty much everything (I still had to tell my creditors that I was entering the DMP) and now make monthly affordable payment to my creditors on my behalf. I'm so grateful for the service they provide and the place of mind it has brought me. Reviewed on: 4th June 2026

Stepchange have literally saved my life.

Stepchange have literally saved my life. My mental health isn’t great and resulted in me impulse spending landing me in massive debt. Stepchange were understanding, non judgemental and so supportive. Cannot recommend highly enough. Reviewed on: 4th June 2026

Step Change was recommended to me, when I was on med...

Step Change was recommended to me, when I was on medical leave. I received fantastic service , highest level of professionalism. Thank you Step Change, all Staff involved. thank you so much! Reviewed on: 4th June 2026

Step Change gave me my life back, I felt like the bu...

Step Change gave me my life back, I felt like the burden had been lifted and I could see a future Reviewed on: 4th June 2026

Financial life savers

Step change helped us when we thought we had nowhere else to turn or go to. We told our problems financially, got in touch with all our creditors and then helped us get back on our feet financially. I can’t thank them enough for all they have done for us Reviewed on: 3rd June 2026

Debt plan

Step Change, has helped me take control of my debts and has allowed me to feel in control of my finances. Reviewed on: 3rd June 2026

Crisis Management

I was in such a mess with my business that I had to close it and I had so many debts that it had worsened my health issues but with step change advice and help I was able to do manage the payments to all the creditors within my income range. Reviewed on: 3rd June 2026

Non judgmental, helpful, free advice

Non judgmental, helpful, free advice and guidance. I found myself in a situation where my circumstances were changing and I realised I needed to find a way to take control of my debts. I was struggling to keep up with alongside the cost of living increases. I contacted Step change who evaluated my situation, gave me options and their recommendation of the best way to proceed. I was given choice and advice. After that I was guided through the next steps, outlining my budget, payments to creditors and Step change handled the communication with the creditors. I’ve had minimal contact with the creditors, I’ve managed to stick to my payment plan and I’m a few months away from being debt free. Facing up to debt, taking control of your finances is hard but Step Change makes the process easier and less daunting. Reviewed on: 3rd June 2026

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