Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

How Step Change helped me

I have had a really good experience Step Change have been able to sort everything for me and I am now in a position where I can manage my debt which means I now see an ending to my worry each month and can now see light at the end of the tunnel. Reviewed on: 1st May 2024

Very supportive and engaging

I have used step change for a while now. They are very supportive and have always advised me what was best for my personal circumstances. They are also happy to ensure you actually can afford what you claim to Reviewed on: 1st May 2024

Good a relief helped me sort myself out with my fina...

Good a relief helped me sort myself out with my finances Reviewed on: 1st May 2024

A helping hand.

Six months before we retired we knew we would have debts we could not cover with our pensions so we contacted Stepchange who got in touch with our creditors and arrange a debt management plan for us .What a relief, it took all the worry and stress away. We are still paying our debt off but at a rate we can afford.Thank you Stepchange Reviewed on: 1st May 2024

Very friendly, helpful and supportive system.

Very friendly, helpful and supportive system. Reviewed on: 1st May 2024

Step Change

After worrying for years about my debts I contacted Step Change. They were very helpful and I am now, with their help, in control of my finances and able to sleep at night. My only regret is not contact them sooner. Reviewed on: 1st May 2024

Stepchange have been really helpful to me and becaus...

Stepchange have been really helpful to me and because of this, I’m on the way to getting things sorted. The staff are helpful, don’t judge and don’t patronise. Everything is made crystal clear and all the options available are explained clearly. They obviously have good arrangements with all the major financial companies and get sort things that I would have never been able to get done. Reviewed on: 1st May 2024

Never feel judged by the assistant on the phone.

Never feel judged by the assistant on the phone. They are helpful and knowledgeable which is what you need when you’re trying to sort out your finances. If there’s a change it is easy to contact them and adjust payments as needed. Takes away the pressure of contacting creditors individually which would be time consuming and a struggle. Reviewed on: 1st May 2024

Always very helpful and understanding, they try to h...

Always very helpful and understanding, they try to help rather than make you feel worse! One of my friends recommended and I’m so happy that I went through with it. Thank you! Reviewed on: 1st May 2024

So kind and helpful!

So kind and helpful! Didn’t feel judge just supported, literally can’t tell you how much it’s changed our lives. The debt was massively affecting my mental health, but now it’s getting paid of steadily and I can breathe again! Thank you Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.74 from 10 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub