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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,599 reviews, last reviewed 10th Jun 2026
186350% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Invaluable help and advice. I was looking for some advice about my debt situation and decided to contact StepChange after talking to Citizens Advice and reading reviews from othe... Read more Reviewed on: 10th June 2026
HilC's avatar
HilC

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18599)

Very helpful , understanding the situation, reassur...

5
Very helpful , understanding the situation, reassuring Reviewed on: 1st May 2024
Elaine W's avatar
Elaine W

Very friendly people, never feel like I am been judg...

5
Very friendly people, never feel like I am been judged, I am stress free from my debt. Reviewed on: 1st May 2024
Theodora N's avatar
Theodora N

They helped us from struggling finances to attaining...

5
They helped us from struggling finances to attaining a life worth living. Reviewed on: 1st May 2024
John 's avatar
John

Problem solve

5
If got problem with your finances please give them a call they friendly and helpful.l Reviewed on: 1st May 2024
Denise Baker's avatar
Denise Baker

Supportive, understanding and honest. Highly recommend

5
So supportive and make a very stressful and emotional time feel manageable. Informative, honest helped me get my life back on track and on the road to becoming more in control of my finances Reviewed on: 1st May 2024
Anonymous User's avatar
Anonymous User

We couldn't thank Stepchange enough for helping me c...

5
We couldn't thank Stepchange enough for helping me clear my debt and help me sleep a little better without panicking and worrying. We were with them for over 8 years and we are finally debt free and we owe Stepchange a debt. A debt of gratitude. Reviewed on: 1st May 2024
Diane A's avatar
Diane A

I’ve been in debt for a very long time. Huge help!

5
I’ve been in debt for a very long time. Step change made it very easy to get help. Especially completing the forms online and I didn’t have to speak to anyone and give my life story for the 100th time. Reviewed on: 1st May 2024
Manchester resident 's avatar
Manchester resident

A real life-saver!

5
A real life-saver! A great professional and understanding team. Reviewed on: 1st May 2024
John Howard's avatar
John Howard

You are all amazing at step change you made my life...

5
You are all amazing at step change you made my life worth living. I have recommended you to so many people over the years I have never had to worry or deal with any of my creditors myself. THANK YOU ALL SO VERY MUCH. Reviewed on: 1st May 2024
Janet R's avatar
Janet R

Life changing support from Step Change

5
Step Change have been amazing in providing a service that really does help you get out of a spiralling debt cycle. With their online forms easy to complete and their calculations, which determine an affordable pay back personal monthly plan, I am dramatically reducing my debt each year. I would highly recommend Step change as there are no hidden fees, what you pay goes all towards your debts. Thank you step change, my financial future is much brighter now. Reviewed on: 1st May 2024
Lou's avatar
Lou

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