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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

The best experience

When discussing my debts over the phone I was in tears. Stepchange were amazing at giving me comfort and support without feeling judged and ashamed. Nearly a year on and I feel so much better with their help. Reviewed on: 1st May 2024

Peace of mind.

Stepchange give you some peace of mind instead of dealing with the company you owe money. They talk on your behalf. I am still paying my debt for little my little. Dealing with the person o company you owe money would be much worse. I would not be able to handle the situation. So far stepchange been great. Reviewed on: 1st May 2024

Step Change, the best thing since sliced bread.

We had quite a lot of debt and eventually contacted Step Change I believe in 2018, it is now 2024 and I am hoping and expect my debt to be cleared by December this year, Step Change has been with me every step of the way, I don't know where I would have been if I had not contacted them those 6 years ago, they have been very professional always polite and I cannot emphasize enough how fantastic they have been and they are still helping me until the end of the year, I recommend them to anyone who has any financial problems, you will not regret it, Thank you Step Change for everything you have done for us. from I. & M. Reviewed on: 1st May 2024

They gave me a clear mind so at last I could sleep a...

They gave me a clear mind so at last I could sleep at night. Reviewed on: 1st May 2024

Amazing experience with Stepchange

Well where do I start, what an amazing team at Stepchange, every time I contacted them I dealt with a polite, helpful experienced person who had empathy and positivity. Before contacting you I was so anxious and worried and couldn’t sleep at night, the first phone call resolved that and continued to do so. I can’t thank you guys enough. Such a professional team and exceptional at there job! Reviewed on: 1st May 2024

Step change have helped me manage my finances better...

Step change have helped me manage my finances better and help me see light at the end of the dark tunnel. Reviewed on: 1st May 2024

Easy to set up, friendly non judgemental staff.

Easy to set up, friendly non judgemental staff. Easy monthly payments and it’s great to have a steady plan knowing I’ll be debt free soon. Reviewed on: 1st May 2024

Weight lifter

Severe debts managed into monthly payments was a large weight of our minds Reviewed on: 1st May 2024

Stepchange helped me when I was really low

I found stepchange when I was in a situation where my debts were out of hand and I could not get on top of them. They took the stress away from me and contacted all my creditors and got all my additional charges frozen. I then did an income and expenditure form where we worked out what I could afford to pay step change, and they then split that between each creditor. I am still paying this now and have never been stressed about my debt since. Stepchange literally helped me come out of depression I had around mu finances! Reviewed on: 1st May 2024

If it wasn’t for step change. .

If it wasn’t for step change. I don’t know where I’d be. They have been amazing from the start. And always there to help if I need it. Reviewed on: 1st May 2024

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