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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic solution to money worries!

Great from start to finish, easy online application and no hidden agendas! Reviewed on: 27th May 2026

Life Changing.

Life Changing. I can honestly say StepChange literally changed my life in such a positive way. I was in a really bad situation and with there expert advice they helped me through all my issues, I still have them but they’re still there to help. Reviewed on: 27th May 2026

Great customer service.....

Great customer service, put my mind at ease with all the worrying i iwas going throught. Can now see the light at the end of the tunnel. Reviewed on: 27th May 2026

Step change helped me massively after covid, banks w...

Step change helped me massively after covid, banks were horrible and treated me like a worst criminal, but step change sorted everything out and whole experience was really good Reviewed on: 27th May 2026

Good would recommend to everyone who are struggling

Good would recommend to everyone who are struggling Reviewed on: 27th May 2026

Helped me out with everything that happened last yea...

Helped me out with everything that happened last year and always there for help Reviewed on: 27th May 2026

Helpful advice

Really helpful to talk to didn’t make you feel small for asking for help Reviewed on: 27th May 2026

They have helped me enormously.

They have helped me enormously. Absolutely no judgement whatsoever on their part. The website is very easy to navigate and they’re always at the end of the line if needed. I would absolutely recommend them Reviewed on: 27th May 2026

I used to pay for a debt managment programme and now...

I used to pay for a debt managment programme and now I use that extra money to pay off my debt Reviewed on: 27th May 2026

Saved me from a world of hassle dealing with all sor...

Saved me from a world of hassle dealing with all sorts of creditors thank you Reviewed on: 27th May 2026

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