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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16830 reviews)

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4.92

Based on 16,830 reviews, last reviewed 20th May 2026

101700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A Huge Weight Lifted Amazing support — we were under unbelievable pressure because of our debts and struggling to sleep at night. We didn’t trust anyone with anything rela... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16830)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful and considerate

I contacted StepChange when I needed help managing my debts. They have been very supportive and helpful. I couldn’t ask for more. I am enjoying my freedom now. Thank you so much. Reviewed on: 7th July 2023

They help from deep of their souls!

I was totaly desperated, even more. My situation was so bad that I went in deep depresion. I lost my hope, I was worried about my life and my future. StepChange give me all support that I needed, and still supporting me! They are the best! Reviewed on: 7th July 2023

Great service

Easy to sort out your debts online great service well recommended Reviewed on: 7th July 2023

Help when I really needed it.

I found myself in a very lonely situation and was unable to see a way out of my financial position. I took the decision to reach out for help to Step Change and it honestly changed my whole world. Getting help initially was such a relief, and their ongoing support is absolutely incredible. If you’re looking for help with dept don’t wait any longer, they are here to help. Reviewed on: 7th July 2023

Life changing

Thank you so much for all your help you have had such a huge impact on my life and taken away so much stress, cannot thank you enough Reviewed on: 7th July 2023

Genuine and practical help!

It is hard enough seeking advice for debt. However, every call I have made to Step Change has made me feel like I was talking to someone who genuinely cared. There was no judgement, only great support, understanding and helpful solutions. Reviewed on: 7th July 2023

A sympathetic ear, a great service

Having heard about how fantastic this organisation was (through a friend) I decided to approach them for help. From the first phone call they were so supportive, informative, friendly professional and understanding. Five months on and they still maintain all these values and more. I can't speak highly enough of this amazing, vital organisation and I would urge anyone in financial difficulty to get in touch with these incredible people. Thanks to all of you I would Reviewed on: 7th July 2023

Very helpful and supportive

Stepchange have been very supportive of me and my debt problems. I don't feel judged and they deal with the bulk of the communication with my creditors. Reviewed on: 7th July 2023

Brilliant help given

Friendly Halpful advice given ,and put me on the right path for my situation thank you step change Reviewed on: 7th July 2023

Amazing

Step change have helped me so much I can now sleep better knowing my depts are getting sorted Reviewed on: 7th July 2023

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