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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16830 reviews)

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4.92

Based on 16,830 reviews, last reviewed 20th May 2026

101700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A Huge Weight Lifted Amazing support — we were under unbelievable pressure because of our debts and struggling to sleep at night. We didn’t trust anyone with anything rela... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16830)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step change best

Step change have helped me so much in my financial situation such a relief and no more stress or headache’s . They are very helpful and friendly and so easy to deal with step by step talk you through your finances and leave you stress free overall they should receive an award for there part in helping others deal with what we all no is a difficult situation right now as money is tight I have forwarded there number to 4 of my friends Welldone step change Reviewed on: 7th July 2023

Debt assistance .

Step change were fantastic helped me manage the debt mess I had got myself into . Reviewed on: 7th July 2023

Debt

They helped me when i needed them most .Wonderful service excellent staff .Thank you for helping me i will be grateful for the rest of my life xx Reviewed on: 7th July 2023

Amazing

Step change are amazing they helped quickly understand your personal situation and give friendly advice with no judgement Reviewed on: 7th July 2023

Brilliant service

Non judgmental. Sick with worry over debts but Step Change soon organised our finances and agreed a budget. Nothing was too much trouble. Easy to do online or via a phone call. When I was diagnosed with stage 4 cancer, and the drop in income, they agreed a payment break to relieve the stress so I could concentrate on my health. Really don't know how I would have coped without them. Always kept them informed throughout my treatment and hospitalisation. Reviewed on: 7th July 2023

Saved my life...

I was embarrassed and anxious and afraid to make the call. I had dialled a few times and hung up but once I got the courage to do it, I was met with friendly, understanding, supportive, non-judmental advice. That was a year ago and I can confidently say that stepchange gifted me a second chance at life. I feel empowered and in control of my finances which has filtered into all areas of my life. Furthermore, once they took my hand, they have never let go...Stepchange have promptly helped me with creditor follow ups and also send over frequent savings tips and ideas (many of which, I have successfully used). Saying thank you to the dedicated, wonderful people at Stepchange would be an understatement. Reviewed on: 7th July 2023

Very helpful

I was struggling to manage my debts when I became pregnant and so I applied for a DMP to help with my payments. Step change was the only company who accepted my application. The customer service is superb very reliant and helpful. I highly recommend them! Reviewed on: 7th July 2023

No judgement and helpful!

Great DMP from Stepchange, easy to apply online and helpful when I've needed to call them! Reviewed on: 7th July 2023

Couldnt ask for better support

Being in debt is stressful and facing up to it is even worse. Stepchange support you in addressing your debt and looking for the best solution for you. I always felt ashamed of my debt but working with stepchange has made me proud of taking control Reviewed on: 7th July 2023

Good in a crisis, but ongoing support could be better

I first contacted Stepchange in a debt crisis and they were great at getting everything set up for me. However, despite knowing I have a disability that makes phone calls hard, I have to make changes to my plan over the phone. It can be diffcult to get an answer as they are oversubscried with the cost of living crisis. Overall I think my experience was good. Reviewed on: 7th July 2023

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