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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I was terrified of addressing my debt problem.

I was terrified of addressing my debt problem. I had a comparitively small debt but it was breaking me. Step change literally stepped in and really helped me manage my debt. I did get a little confuses about some of the online information required but a phone call sorted that out brilliantly. Reviewed on: 27th May 2026

Excellence service

Excellence service and listen carefully to your issues Reviewed on: 27th May 2026

Excellent advice/ Communication/ Support and Underst...

Excellent advice/ Communication/ Support and Understanding without Negative Thoughts and Non judgement. Truly helpful. Reviewed on: 27th May 2026

Very helpful, polite and understanding

Very helpful, polite and understanding Reviewed on: 27th May 2026

Brilliant, changed my life forever

Brilliant, changed my life forever Reviewed on: 27th May 2026

a great help in trying times

a great help in trying times and always easy to talk to Reviewed on: 27th May 2026

Very easy to deal with and helped me sort my debts e...

Very easy to deal with and helped me sort my debts easily Reviewed on: 27th May 2026

Extremely helpful and understanding throughout.

Extremely helpful and understanding throughout. I should have turned to them sooner as they have turned my life around. Reviewed on: 27th May 2026

Totally Supported

I was in full time employment of 35 years plus, Covid happened and affected my health to a point of having to retire due to ill health! This suddenness put me in financial difficulties which was stressful and worrying! A colleague told me about STEPCHANGE and I was actually embarrassed to ask for help BUT I put that to one side as I had to think more positively as I needed financial support! STEPCHANGE has made a massive impact on giving creditors my information of financial difficulties of what I could afford or not afford, they directed myself of what to do and what not to do! Creditors stayed at bay as they were aware of my situation! I paid my mortgage and utilities, anything after that was assessed as to if I had the means to pay a small amount or not! It was keeping a roof over my head and it was a great weight lifted knowing that I was supported by STEPCHANGE financial advisors….who took on board your initial information, offered support areas and showed empathy! STEPCHANGE monitor and review yearly if not before with any changes, with how much you can afford to pay back creditors monthly! A great thanks to them as a team, totally de-stressed a situation where I would not have known how to get help! Professional & Approachable in giving assistance & advice! 100% would direct family/friends /colleagues who needed help and in financial difficulties to STEPCHANGE! Reviewed on: 27th May 2026

Lifesavers!!!

I don’t know how I would have managed without their advice and support Reviewed on: 27th May 2026

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