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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16800 reviews)

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4.95

Based on 16,800 reviews, last reviewed 18th May 2026

100250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Chelsea10 Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16800)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Amazingly helpful and vital service

Always efficient and helpful, advisers are extremely polite. Reviewed on: 13th August 2022

Financial help and reassurance

A very knowledgeable and reassuring team at the end of the phone who don’t rush you they listen. The online information and support is also easy to follow. I find the news letters and articles very interesting and informative. Choosing stepchange has changed my life and that might sound extreme but it’s true the day I made that’s first call reduced my stress and worry. Would totally recommend Reviewed on: 13th August 2022

What a relief!!

My husband and I had built up a large debt and were struggling with repayments. Our credit card listed Stepchange to try and help us . What a relief -no judgement , no criticism just help and advice and an affordable plan to repay it. Reviewed on: 13th August 2022

Fantastic

Turned the light on when I was in the darkest of places. Reviewed on: 13th August 2022

Really professional

Help me go through with it Very helpful Reviewed on: 13th August 2022

Absolutely Fantastic

I have been with step change for a number of years, without these people my life would not be good, they have taken a great weight off my shoulders by helping me. They are all absolutely wonderful, curtious take time to listen to you . The advice they give you is outstanding without any doubt. I would most definitely recommend step change to anyone who needs help professionally. Reviewed on: 13th August 2022

Definitely saved my life

Very efficient and understanding Reviewed on: 13th August 2022

They are all so helpful & listen to our problems.

I have been helped by Step Change for many years. In my current situation they never judge me. I would advise anyone to contact them if they are struggling. Reviewed on: 13th August 2022

Fantastic debt support

Step Change are amazing. They have really helped us with our debts, and reduced stress levels. Reviewed on: 13th August 2022

Life changing

Step change give me back control of my finances and helped me start living my life again Reviewed on: 13th August 2022

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