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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Debt Management Plan.

Have always been helpful & sympathetic during my D.M.P. The plan finishes next year. I'm glad I contacted them when I did. Otherwise, I would've gotten myself into a right mess by now!!. Reviewed on: 13th August 2022

Excellent support

Step change help to make life better. From feeling out of control financially as well as emotionally, step change we’re there to help. They listened, understood our circumstances and were completely objective. We came off the phone thinking life could still get better with their support. Fanatic staff, well done to you all. Reviewed on: 13th August 2022

Lifesavers!

On behalf of my mum step change have been a lifesaver for her, helping sort her debt issues, non judgemental, extremely caring and very efficient and professional. As a pensioner she was getting very stressed with her bills, the step change team have given her peace of mind. Thank you, Amanda x Reviewed on: 13th August 2022

Fully supported

Non-judgemental, kind and patient support. Life changing. Reviewed on: 13th August 2022

Life changing

We don't know how we would have coped had it not been for Stepchange. There advice is invaluable and they make it simple for you to understand. They also don't judge you in anyway, bur want to help you. Reviewed on: 13th August 2022

Step Changed saved me.

I found myself with an unexpected and huge, unmanageable debt. Step Change listened, didn't judge, gave me reassuring advice and options I could chose from to address my situation. I was not sleeping, I was stressed by continuous calls and daily letters from the companies and felt scared and was worried sick. My debt remains huge and I will be paying it for many years to come however; with Step Change's ongoing professional help and support, in small affordable payments. I am so grateful to the many workers at Step Change that have helped me. Thank you. Reviewed on: 13th August 2022

Excellent

They helped make my life more barrable and less stressed i highly recommend them Reviewed on: 13th August 2022

Brilliant basically saved my mind

All I can say is they are brilliant saved me from losing my mind and can't thank them enough Reviewed on: 13th August 2022

Excellence

Easy to speak to and very helpful with any questions you might have Reviewed on: 13th August 2022

Simply the best

I was in a terrible debt crisis and at my wits end when I reached out to Stepchange. Their amazingly friendly and understanding staff helped me to find a sustainable and workable solution to my debt issues. They have continued to support me brilliantly for nearly two years and stay in touch with reviews, advice and help whenever I need it. I don’t know what I would have done without them! Reviewed on: 13th August 2022

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