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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,831 reviews, last reviewed 20th May 2026
101750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026
Jayne O's avatar
Jayne O

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Help at its best

5
Turned around our financial nightmare into something very workable where we were able to sleep at night. Reviewed on: 12th August 2022
Julie Smith's avatar
Julie Smith

saved my life

5
I was so scared all the time but since signing up with stepchange my blood pressure has gone down and i can actually sleep at night Reviewed on: 12th August 2022
patricia Harrigan-Clarke's avatar
patricia Harrigan-Clarke

Stepchange

5
Stepchange have saved me from losing everything I've been with them for many years and they are fantastic thankyou stepchange Reviewed on: 12th August 2022
Angela walker 's avatar
Angela walker

Supportive caring company

5
Non judgemental, experienced friendly staff , always, and I mean always extremely helpful and supportive Reviewed on: 12th August 2022
Kathryn hackman 's avatar
Kathryn hackman

Living with debt

5
I don't know where I'd be without step change, they help you through your financial situation and come with an affordable plan to start paying back your debt. Reviewed on: 12th August 2022
William Stewart's avatar
William Stewart

Stepchange

5
Fantastic company who helps so many people. Wish I'd got help sooner Reviewed on: 12th August 2022
Sarah Nattrass's avatar
Sarah Nattrass

Very helpful staff

5
Helped me sort out my debts easily and keep in contact so I don't feel alone. Reviewed on: 12th August 2022
Christine Hardy's avatar
Christine Hardy

Saved My Mental Health

5
My mental illness caused me a lot of problems with my finances. Step Change were brilliant at breaking the points down and explaining how and what could be done to become financially secure and stable again. They have been there during the difficult times and always offered advice when needed. Plus I have not had a single bad experience with the people and staff I speak to. They are always patient. Always polite. And always available. Reviewed on: 12th August 2022
Raven's avatar
Raven

Saved my life

5
I did not know what to do. I was told about Step change.At first I was ashamed I had let my self get to the stage I had. I plucked up the courage ring and they did not judge me, but helped me so much. Reviewed on: 12th August 2022
Christine's avatar
Christine

Friendly

5
A great understanding organisation, helpful and explains well, also prompt. Reviewed on: 12th August 2022
Jean Jeannie's avatar
Jean Jeannie

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