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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Words cannot express the gratitude I have in my heart for this charity

Step Change was there to support me when I felt like my debts were swallowing me up like quicksand. Will always be appreciative of their help during the dark days in my life. Reviewed on: 12th August 2022

Step Change have really helped me and thousands of others. Over the next few months they are going to be a lifeline for thousands more

Their advice and assistance has been invaluable in helping me deal with my debts and with my creditors. Reviewed on: 12th August 2022

Superb help

Superb aid in helping overcome debt management in an easy and professional way Reviewed on: 12th August 2022

Great commpashnite company

Was desperate needed help with my finances susidil step change put my mind to rest Reviewed on: 12th August 2022

Fantasic charity

Stepchange really helped me sort everything out for me to be able repay my debt comfortably fantasic people fantasic charity Reviewed on: 12th August 2022

No more sleepless nights

The company gave always acted professionally with empathy to my situation,and by their diligence and caring have eased the stress I found myself under. I have no hesitation in thoroughly recommending them as your go to help Reviewed on: 12th August 2022

Absolute game changer

This company has removed all the stress out of my life not only are they supportive whenever you have to do a budget and when you've got to talk to them about any debts. In the last 5-years to help me and my wife get to the point where there is only two more years to complete the repayment of any money that we have still owing. Reviewed on: 12th August 2022

Helpful and no judgment

Step Change are so helpful and understanding. They don’t judge the position we find ourselves in and just TRULY want to help people. I can’t thank Step Change enough for all they have done and continue to do for me. Reviewed on: 12th August 2022

life saver wonderful non judgmental

These people are amazing, took a huge burden off us. Sorting out our financial problems made us feel at ease, were there for us every step of the way. Have changed our financial way of life by giving us a budget to work to and for the first time we are able to save. I cannot rate them highly enough. Reviewed on: 12th August 2022

Great company

Always there for you no matter how long it takes. You never feel rushed. Friendly and professional Reviewed on: 12th August 2022

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