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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

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4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Non judgemental and supportive

I cannot put into words how this organisation has supported me and my husband. Each and every advisor I have spoken to have been consistent, supportive, knowledgable and most seriously have saved me, as at times I felt that the sleepness nights and constant worries of our debts were causing too much for me to bear on a day to day basis. Due to Stepchange and their continued support, there is light at the end of the tunnel. I am so thankful beyond words for them being here to help. Reviewed on: 12th August 2022

Step change debt help/support/advice

Been with them for five years now. Thanks to them I can live each day without getting overwhelmed by money. Another couple of years and I'll be sent free Reviewed on: 12th August 2022

Really helpful

One of the good guys who steer you in the right direction and make payments fair and affordable when you dig yourself a big whole and don’t see a way out these are the guys and gals to talk to for advice Reviewed on: 12th August 2022

Kind people ready to help

Sorted out what I thought was impossible to fix simply wonderful Reviewed on: 12th August 2022

Helping Hand

Step Change are always there to help in difficult times & they quickly advise creditors of changes in circumstances & reduction in monies due to current circumstances also a reduction in standing order as soon as possible hence helping finances Reviewed on: 12th August 2022

Really helpful people

I contacted step change when I started having financial difficulties step change were absolutely amazing sorted everything very quickly ,wonderful people. Reviewed on: 12th August 2022

Saved me from drowning!

A combination of ill-health and financial difficulties left me in a vicious circle of which I couldn’t see a way out. The advisors at StepChange patiently and compassionately listened to my issues and offered guidance as to how I could address the monetary problems, with the hope that this would have a benefit on my mental health. I have always felt that they have respected any decisions that I have made and given me that pert advice as to how best to tackle what seemed like an ocean of financial woes. Six months into a mutually agreed plan, I now have increased hope for the future- the problems remain and are worsened by current government policy but the charity have been an ally in my struggles, for which I am eternally grateful. Reviewed on: 12th August 2022

Always there!

Stepchange have always made managing my debts so simple and stress free. Always at the end of the phone to answer any queries may have. Friendly, professional and provides me and my family with full peace of mind that we are in great hands! Reviewed on: 12th August 2022

Very helpful and understanding

Very helpful and understanding. Didn’t make you feel uncomfortable with our situation. Reviewed on: 12th August 2022

Excellent service

Fantastic support and dealt with everything quickly could not ask for any better many thanks for everything muchly appreciated Reviewed on: 12th August 2022

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