Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

View other StepChange products

4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Wonderful Team

They do not force their opinions but give you a chance to read and make your own decision and then take your request further. Reviewed on: 9th August 2022

Great Place for Support

The charity is a great place to get free impartial advice and support with debt issues, budgeting and money management. Reviewed on: 8th August 2022

Lifesaver

Without Stepchange I would have probably tried to manage knowing I couldn't and ended up with a mental health issue. They are realists and genuinely care,so understanding and patient like my title lifesavers. Reviewed on: 1st August 2022

Debt help.

They help, listen and non judgmental, which really helps, as likely to be at a low ebb and very worried. After been in touch, felt a lot lighter, as a weight had been lifted. Reviewed on: 1st August 2022

G Smith Review

Taken away a lot of the stress I had felt. Able to get on with my life now. Before, I was in an absolutely impossible situation. Reviewed on: 31st July 2022

Fantastic

These people saved my life they helped me so much they understand my mental health Reviewed on: 31st July 2022

The best debt management help ever!

Friendly, helpful and no judgment from them, The best debt management help you’ll ever get! Reviewed on: 31st July 2022

Good experience

Setup debt management plan and been able to make payments. When I have had to call about a letter the CSA have always been helpful Reviewed on: 31st July 2022

excellent organisation

in just over a years time I will have cleared all my debts thanks to STEPCHANGE Reviewed on: 31st July 2022

Invaluable Service

When I thought that things were hopeless with my finances Stepchange got everything into perspective. The feeling of relief was tremendous. Reviewed on: 31st July 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub