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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Excellent non-judgemental support

Everyone I have spoken to is supportive, professional and understanding. Talking about debt is hard and embarrassing the stigma is painful. At Stepchange no one judges you they help you. Reviewed on: 30th July 2022

Debt advice/budgeting

The person I spoke to helped me to revise my budget with realism which allowed me to increase my debt payments. Reviewed on: 30th July 2022

Saved my sanity

I had bank overdraft debt and credit card debts and lost my job and had to take on a lower paid job to keep family together,but I was having real anxiety depression over threats of bailiffs etc. Saw an advert for Step Change and they saved my sanity and family by agreeing a DMP with me and creditors and have now nearly repaid my debts. They have been brilliant ! Reviewed on: 29th July 2022

Support Always

I was very worried about approaching total strangers about my personal debts they weren't drastic but I needed help. Stepchange were amazing from the first phone call. I was made to feel at ease and not as if I had done something wrong. They explained the different plans available for various types and amounts of debt and explained fully the plan they thought would be best for me and would not leave me robbing Peter to pay Paul as they say. They support you throughout your plan and are always there if you need help. They are understanding,very knowledgeable about debt plans,explain thoroughly in a way that you can understand. They stay in touch with with lots of useful advice and help managing your plan online and doing reviews. I am truly very glad I found Stepchange. I am now managing my debt with confidence and it has made my life a lot less stressful. I would recommend Stepchange to anyone who is struggling with debt - they really can help you to turn your life around and get back on track. Reviewed on: 29th July 2022

StepChange

Just happy with the help and support given thus far. Reviewed on: 29th July 2022

Lifesaving support

When I was at my lowest ebb after my husband left me, I was signposted to step change. I was advised to open a debt management plan, it is my lifesaver, literally. The staff are well trained, non judgemental and kind. They made me feel secure enough to face my largest deamon- debt. Reviewed on: 29th July 2022

Peace of mind at last

all contact has been friendly, helpful and non-patronising. just really good at putting my worries to rest and encouraging me to the next steps Reviewed on: 29th July 2022

Absolutely amazing company, they dont judge at all, fantastic people

I was panicking, as I was in debt, contacted StepChange, they put me at ease, and helped me sort out my debts, and put in a payment plan that I could afford, a very big weight off my shoulders, They are amazing, fantastic company, Reviewed on: 29th July 2022

Uplifting Experience 5 star help.

After a long time worrying myself half to death about debt to then taking the step to actually make the call to Stepchange was a challenging time. Once I made that first call my life and health has improved dramatically. Every member of staff I corresponded with were caring, friendly, and helpful. Reviewed on: 29th July 2022

Simply awesome

It is an awful feeling when you are in debt and you don't know what to do. You feel you should know better as an adult but circumstances just collided. Step Change were non judgemental. They just wanted to help. All they all for is honesty. They were so helpful and supportive. They helped me to sleep at night again and stop the panic attacks. Incredible company and service. Reviewed on: 29th July 2022

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