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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Help when really needed

I was very heavily scammed, and got myself into a dreadful mess, owing money everywhere. Step Change talked to me, calmed me down, and sorted out all of my problems Reviewed on: 23rd July 2021

Highly recommend

Everyone I’ve spoken to has been so friendly and explained things in great detail to me. They’ve made the process really easy for me and taken a great deal of worry off my mind- fabulous service Reviewed on: 23rd July 2021

I thay r so helpful

Thay do not judge u and lovely people Reviewed on: 23rd July 2021

Help in a dark place

Being in debt is a horrible thing and it makes you think you have nowhere to turn, it's a dark place. Step Change are a light to turn to from the dark place. They help you through with advice, a friendly ear, and support all the way. My journey to being debt free is not over but with them by my side it is more manageable. Reviewed on: 23rd July 2021

Helped me out of a very difficult financial situation

Very professional company who helped me to deal with my spiralling depts and sorted out a financial solution to ensure my creditors still got paid what was owed and I could still afford to pay my day to day bills Reviewed on: 23rd July 2021

Fav charity

Help me through a very financial situation in my life. Now my worries have eased. Thanks. Reviewed on: 23rd July 2021

They Care!

When my world was falling apart, a call to StepChange played a massive part in my recovery. They didn’t judge, just dealt with the situation on my behalf. I am truly grateful for the help and support I have received. Reviewed on: 23rd July 2021

Excellent advice and help

The service I received from my first contact was excellent. Any queries were answered and nothing was too difficult for them during really difficult times. Reviewed on: 23rd July 2021

Life changing

We were in a really bad place as a family financially with what seemed like no way out. StepChange provided us with support and a long term plan which made us accountable for how we spend our money and a clear sense of what we are working towards to get debt free. The sense of relief after speaking to them the first time was immeasurable. We couldn’t recommend them higher. Reviewed on: 23rd July 2021

Game changer

After years of being badly in debt StepChange we’re there with helpful, friendly advice that put me on the road to financially recovery. Through carefully budgeting they calculated a monthly repayment that I could afford and dealt with all my creditors so now I am a few months away from being deft free. Reviewed on: 23rd July 2021

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