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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Step change really supported us through a difficult...

Step change really supported us through a difficult time. Very helpful. Reviewed on: 1st May 2024

I honestly don't know what would have become of me w...

I honestly don't know what would have become of me without Stepchange. They are always there with sound advice, and have helped me manage things so I've been able to cope and maintain some sort of decent living standards. They are simply amazing Reviewed on: 1st May 2024

Great support, explanation and service

Great support, explanation and service Reviewed on: 1st May 2024

Amazing from the start.

Amazing from the start. Made my life so much happier taking the burden away and always excellent customer service. Reviewed on: 1st May 2024

Once I had made contact I was shocked how easy it wa...

Once I had made contact I was shocked how easy it was to set a plan up I was reassured Stepchange would take over the whole process I could finally sleep instead of being in a dark place where the only way out was not to be here !!!! Reviewed on: 1st May 2024

Simple & easy AND NO MORE STRESS!!

Very simple to fill out all the documents online. Simple instructions to follow. No more calls or letters from anyone since setting it up - not one. Huge relief. Thank you Step Change - its an easy STEP to CHANGE your finances! Reviewed on: 1st May 2024

Stepchange helped me when I didn't know which way to...

Stepchange helped me when I didn't know which way to turn they worked everything out without judging me I would recommend anyone struggling with debt to contact them as soon as they could Reviewed on: 1st May 2024

Compassionate/Sensible/Effecient

Compassionate/Sensible/Effecient Reviewed on: 1st May 2024

I found Stepchange very helpful and very easy to dea...

I found Stepchange very helpful and very easy to deal with. My experience with this company was excellent. Reviewed on: 1st May 2024

Step change changed my life - I was struggling to pa...

Step change changed my life - I was struggling to pay multiple debt and they helped guide me through the process arranging everything with creditors and giving me advice. Highly recommend to anyone who is in need of debt advice. Reviewed on: 1st May 2024

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