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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Took me from darkness to light

I was having sleepless nights I was scared to talk to anyone about it,I took the plunge and called and although a long rd it was a lot less bleak I am for ever thankful for the help I received on the phone and via email from this amazing company and your staff should sleep soundly at night full of pride at the difference you made to my life and so many others Forever grateful Reviewed on: 28th July 2022

Excellent

I struggled after leaving my ex, without stepchange I wouldn’t be here now. A single mum with 4 kids and no credit rating. Stepchange helped and guided me through everything. Thank you so much Reviewed on: 28th July 2022

non judgemental

they help greatly and do not judge why you are in debt they just want to help you get out of it. Reviewed on: 28th July 2022

Recommend

Every person we have spoken to on phone to stepchange have been so helpful friendly and very re-assuring always answering any questions we have they have taken the stress out of our shoulders we couldn't recommend them enough Reviewed on: 28th July 2022

Took the worries out of my hands

I hadn’t a clue how to get back on track but the budget tools and support from Step Change means that a year on I’m nearly 1/3 of the way to being debt free. Reviewed on: 28th July 2022

So very helpful and understanding.

I got into trouble with debt a long time ago, step change guided me through what seemed like a difficult process. I am a year away from being debt free and it’s all down to them. Reviewed on: 28th July 2022

Debt management plan

Stepchange changed and turned myself and my family’s life to a better place Reviewed on: 28th July 2022

Extremely helpful

Coming in to 2020 me and my partner were struggling financially step change calmly and professionally helped us set up a budget and debt management plan Reviewed on: 28th July 2022

Life changing support

Supported, no judgement, moved the DMP along for me quickly. Fantastic online presence but also friendly and professional on the phone. I cried with relief Reviewed on: 28th July 2022

Dmp

Excellent service really understanding and non judgmental Reviewed on: 28th July 2022

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