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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

So very helpful and understanding.

I got into trouble with debt a long time ago, step change guided me through what seemed like a difficult process. I am a year away from being debt free and it’s all down to them. Reviewed on: 28th July 2022

Debt management plan

Stepchange changed and turned myself and my family’s life to a better place Reviewed on: 28th July 2022

Extremely helpful

Coming in to 2020 me and my partner were struggling financially step change calmly and professionally helped us set up a budget and debt management plan Reviewed on: 28th July 2022

Life changing support

Supported, no judgement, moved the DMP along for me quickly. Fantastic online presence but also friendly and professional on the phone. I cried with relief Reviewed on: 28th July 2022

Dmp

Excellent service really understanding and non judgmental Reviewed on: 28th July 2022

Debt Management

Step Change Debt Charity is a wonderful organization which continues to give me the best advice with financial problems, and supports me through their understanding and empathy. Reviewed on: 28th July 2022

Excellent organisation

Very easy organisation to work with. Online review is very well set up and easy to use. Reviewed on: 28th July 2022

Solid Advice from a caring team

It took me a very long time to admit to myself I had a debt problem by which point I could see no way out. With much trepidation I called StepChange and that was my first step out of dark and troubled times. A great organisation with a fabulous team of people with a listening ear who absolutely don’t judge you. Reviewed on: 28th July 2022

Excellent service

Helped me when I had nowhere else to turn always helpful with excellent customer service polite caring and helpful staff Reviewed on: 28th July 2022

Professional service.

It's great to know you can pick up the phone for help if your struggling financially. Reviewed on: 28th July 2022

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