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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

When in Debt call Step Chance

Excellent help and advice- always there for me.l would recommend anyone who has a debt problem to get in touch Reviewed on: 27th May 2026

I had some debts because of covid and I was unable t...

I had some debts because of covid and I was unable to work you have been very helpful Reviewed on: 27th May 2026

Massive help from StepChange

Massive help from StepChange, appreciate all the calmness they bring to the very desperate situation Thanks a lot StepChange Team. Reviewed on: 27th May 2026

I was terrified of addressing my debt problem.

I was terrified of addressing my debt problem. I had a comparitively small debt but it was breaking me. Step change literally stepped in and really helped me manage my debt. I did get a little confuses about some of the online information required but a phone call sorted that out brilliantly. Reviewed on: 27th May 2026

Excellence service

Excellence service and listen carefully to your issues Reviewed on: 27th May 2026

Excellent advice/ Communication/ Support and Underst...

Excellent advice/ Communication/ Support and Understanding without Negative Thoughts and Non judgement. Truly helpful. Reviewed on: 27th May 2026

Very helpful, polite and understanding

Very helpful, polite and understanding Reviewed on: 27th May 2026

Brilliant, changed my life forever

Brilliant, changed my life forever Reviewed on: 27th May 2026

a great help in trying times

a great help in trying times and always easy to talk to Reviewed on: 27th May 2026

Very easy to deal with and helped me sort my debts e...

Very easy to deal with and helped me sort my debts easily Reviewed on: 27th May 2026

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