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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Fantastic

Everything about Stepchange is fantastic. They saved my life. Reviewed on: 28th July 2022

Help!

A helping hand up when you fall on hard times Reviewed on: 28th July 2022

Brilliant for putting your mind at ease

I was embarrassed initially by having to contact StepChange but I realised I couldn't go on with my then financial position. They immediately put my mind at rest and helped massively. Can't thank these guys enough. Once I have finished I hope I never have to use them again, but if I needed to, they would be my first point of contact. Reviewed on: 28th July 2022

Simply the best

Was struggling so I turned to step change they were non judgemental extremely helpful so friendly and very understanding they are the best good luck and thank you all so much for your help and support Reviewed on: 28th July 2022

Outstanding Support

Couldn’t recommend this service highly enough. Caring, compassionate staff and excellent services on offer. Reviewed on: 28th July 2022

Saved my life

Literally saved my life. They are so kind and compassionate. Im so glad that i called. Reviewed on: 28th July 2022

A Wave of Relief!

It was the best thing we could have done to ask StepChange to look at our finances, with a view to proving us with a means to find a positive solution to our financial situation. Within weeks, they had steered us back onto some kind of financial stability, and more importantly, a financial future. Although early days, we CAN now begin see the Light at the Tunnel! Thank you StepChange! Reviewed on: 28th July 2022

Excellent!

Excellent service with great, lovely and very helpful people. A very BIG thank for guiding me through and helping me in my hard time paying back my debt. Reviewed on: 28th July 2022

A fantastic service.

I was struggling with 2 RBS maxed out overdrafts, built up over 4yrs as a single parent undergraduate. RBS continually extended my overdraft credit limit until i was paying them £80-£90 a month in interest. A friend recommended Stepchange to me and they've been brilliant. They were patient, non-judgemental, imformative and reassuring. They helped me set up a DMP so that I was able to start paying off the debt at a rate i could afford instead of struggling to keep on top of the interest payments. When RBS sold my debt they dealt with the new debt recovery company and ensured a smooth transition. I love that they keep me up-to-date with a monthly statement and helpful budgeting advice e-newsletters. I'd recommend them to anyone struggling with debt. They take the awful stress and pressure off financially, mentally and emotionally. Its like having a really good friend in your corner. Reviewed on: 28th July 2022

The Best

Very helpful staff. Never judgemental no matter what your circumstances. StepChange takes the pressure off whilst sorting the issues as best as possibly viable with everyone concerned. I would definitely recommend them to others going through financial stress. Reviewed on: 28th July 2022

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