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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Amazing service

The people at StepChange are amazing and their help is genuinely life changing Reviewed on: 21st July 2022

Very high standard.

For a few years they have helped with our finances emmencely, Reviewed on: 23rd September 2021

Dear Sir/Madam,

We have been with you for a few good years. Every year I have meeting to submit my DMP plan, each time during my contacts, I am very well served with full understanding and help at all times. Ladies and Gentlemen serving clients a very business like specific nice and friendly. Thank you for everything you do for me .Greetings to all. I wish you continued success in unpleasant and difficult live situations. Reviewed on: 19th September 2021

Helped me out of my terrible situation

My wife passed away and I become very ill was about to loose my house and they helped me to sort my bills out. Reviewed on: 10th September 2021

Sharon Monk

Step change is so helpful.They Don.t judge you .They helpful. They help you sleep at night .I wouldn't.t use anyone else Reviewed on: 10th September 2021

Excellent

I am veryhappy by the service and help which I get from Stepchange. Reviewed on: 7th September 2021

Helpful hand with understanding

Step change and their staff were so helpful when I was at a very difficult time in my life, both financially and emotionally. They helped me to see clearly a way forward while ensuring all my creditors were fairly treated, which gave me peace of mind. Reviewed on: 6th September 2021

Very helpful

StepChange have helped me for the last 7 years, they are very friendly kind team of people, l would defiantly recommend this company Reviewed on: 6th September 2021

Helpful

They don't patronise, they help and give you practical advice. Reviewed on: 5th September 2021

Super Service & Satisfied Customer.

Excellent customer service & staff are very helpful with prompt response for any inquiries pre-Covid Epidemic. I would only recommend to bear in mind that all your customer don't have access Digital Platform. Reviewed on: 5th September 2021

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