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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

LIFE CHANGING

THEY HELP ME OUT THROUGH A VERY DARK TIME IN MY LIFE. THE STAFF WERE AMAZING, VERY UNDESTANDING WHITOUT THEM I DONT KNOW WHERE I'D BE Reviewed on: 5th September 2021

.

They have helped alot. Don't hastle me and payments are affordable. Reviewed on: 5th September 2021

Excellent

Since being with stepchange it has made us aware that there is all ways help and not to feel alone Reviewed on: 5th September 2021

My Life Saver

Step Change has quite literally saved my life. Having gained a large debt due to my husbands illness, we were in total despair and didn't know where to turn. Then a friend suggested Step Change. We contacted them and they were so kind and helpful. We set up our plan and our lives changed forever. They contacted all our debtors and it took a weight of our shoulders. Now 6 years later we are totally debt free. They are always there to talk to and if you have a problem they will find some way to help you solve it. They don't judge or make you feel stupid for getting into debt at all. This company is the reason I am still here. Good luck.on your nominations and I am sure you will do.well as you certainly deserve an award for what you do for other people. Thank you stepchange from the bottom of my heart. Reviewed on: 5th September 2021

Changed my life from on the edge

Amazing how they have helped me get back on track and I can now sleep at night Reviewed on: 5th September 2021

Stress free

They made what I thought was a complicated situation easy Reviewed on: 5th September 2021

Excellent support

I was recommended to use Step Change as i was so much in debt and struggling. I applied online and since i joined, a huge weight has been lifted. I pay a one off sum each month to Step Change and they take care of the rest ! Highly recommend 5☆ Reviewed on: 5th September 2021

Piece of mind returned

Drowning in a sea of debt several years ago and could see no where out I decided to go to Stepchange for help. It was so easy to set up my account which is fair for my creditors and manageable for me. It’s pleasing to see I am no longer drowning and each month I am getting nearer to the shoreline and my piece of mind has returned Reviewed on: 5th September 2021

StepChange has been a godsend

StepChange has been a godsend for myself. I was unfairly dismissed from my job and an error with HR regarding my last wage meant I literally had 10p to my name. My credit score dramatically decreased as I was unable to pay my bills. StepChange allowed me to start repaying my debt with a token payment plan and when I successfully appealed my dismissal, I was reinstated with my job which has enabled me to start paying the remainder of my debt using a Debt Management Plan. Since, I have seen my credit score increase and overall debt to income ratio improve, I finally feel I will be able to start saving for my first mortgage in the next few years- something I never thought I would be able to achieve. StepChange have been flexible in meering my needs whilst being completely non-judgemental on my situation. I would highly recommend their service to anyone who has unfortunately been in a similar situation to myself. Reviewed on: 5th September 2021

Amazing team

Stepchange have saved my life and are an amazing team, customer service is fantastic, the service and support is amazing and they provide excellent advice Reviewed on: 5th September 2021

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