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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,839 reviews, last reviewed 22nd May 2026
102150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026
Cornelia S's avatar
Cornelia S

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Always there to help me

5
I rang stepchange as I got into debt and the person I spoke to was very understanding Reviewed on: 4th September 2021
Carole 's avatar
Carole

helped me get back on track

5
after Covid hit and my hours got cut I was struggling to pay on time for a couple of months bills kept stacking up and payment holidays were not worth it as interest still accrued increasing the debt, called stepchange and they advised the best payment plan options helped me with my bills and tracking debts and made it all into one simple payment, very knowledgeable about he impact on credit score and what it meant going forward Reviewed on: 4th September 2021
Ashfaque Alom's avatar
Ashfaque Alom

Top class support

5
Now debt free, Couldn’t have made it without them, guided me all the way through my DMP. Reviewed on: 4th September 2021
Stephen brandrith's avatar
Stephen brandrith

Helpful kind and understanding

5
StepChange have been soo helpful to me over the last few years and have been always ready to give advice and have taken a huge weight off my shoulders Reviewed on: 4th September 2021
Neil Todd 's avatar
Neil Todd

Helped me

5
I've been with StepChange for awhile and they've helped me get my debts back under control after being made redundant. Reviewed on: 4th September 2021
Wayne's avatar
Wayne

Take away my money worries

5
Step change have made a huge difference to my life, when I was receiving threatening letters and phone calls from creditors I was considering taking my own life, it was the only way I could see to get out of the mess my ex husband had left me in. Step change dealt with all the creditors, worked out a monthly budget I could afford and it felt like a huge weight had been lifted. I used to avoid the phone ringing and dread the post arriving but now I feel confident that one day this debt will have been paid. Reviewed on: 4th September 2021
catherine.allison@ntlworld.com's avatar
[email protected]

Fantastic support

5
Fantastic support throughout. Excellent advise and always able to help Reviewed on: 4th September 2021
Hari's avatar
Hari

Very helpful and take the stress away

5
They have been very helpful for the past few years and it keeps my financial debt stress away. I'm closer to being debt free. Reviewed on: 4th September 2021
Norberto Lopez's avatar
Norberto Lopez

Best support and guidance

5
Excellent service and support. I was completely lost and had no idea how to navigate being in debt. stepchange not only supported me but help me finally plan and pay my way out of debt and into financial freedom Reviewed on: 4th September 2021
Greenfit80's avatar
Greenfit80

Recommended

5
After a stressful period of time whereby my finance became unmanageable due to cut in pay at work and separation from partner , StepChange have been extremely helpful and reassuring getting me through an extremely trying time Reviewed on: 4th September 2021
robertwmcafee@gmail.com's avatar
[email protected]

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