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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange DMP

I have nothing but good things to say about Stepchange, I have had a sympathetic exchange with all the customer service people and no judgment whatsoever with myself for my situation , which I have found myself in . Reviewed on: 1st May 2024

Fantastic experience

I will never forget when I first spoke to Stepchange. Your finances feel insurmountable and you feel so lost. On talking to Stepchange I felt someone was listening and they put me at ease. It was great to know there are options for us all. Reviewed on: 1st May 2024

Helped me take the weight of debt off my shoulders!

Helped me to review and restructure my debt, taking the weight of the world off my shoulders. Thank you Reviewed on: 1st May 2024

I was at rock bottom got in touch with step change t...

I was at rock bottom got in touch with step change they helped me with my debts etc did a plan on repayments havnt looked back they are amazing they saved my life, I would reccomend getting in touch if you are having problems, they won't judge Reviewed on: 1st May 2024

Great help with unbearable debts

Great help with unbearable debts Reviewed on: 1st May 2024

No- nonsense help in solving problems

Whenever I’ve had a problem, whoever I’ve spoken to at Stepchange has settled it to our mutual satisfaction. Reviewed on: 1st May 2024

Life Savers

When I first went to step change I was desperate creditors chasing try to decide between paying the creditors or having food. Then I found step change,now I'm in control. Reviewed on: 1st May 2024

Saved my life.

They didn't make me feel like a burden. They listened & helped me immensely. Initially I felt ashamed of admitting I was struggling but StepChange put my mind at rest which was life saving, really. Reviewed on: 1st May 2024

Easy, staff knowledgeable and understanding.

Easy, staff knowledgeable and understanding. Online access good. Always available to help. Reviewed on: 1st May 2024

I was in a black hole I thought I had no way out but...

I was in a black hole I thought I had no way out but someone told me about stepchange and I contacted them and it was amazing from the start. The support is amazing and I no longer felt I was stuck Reviewed on: 1st May 2024

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