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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Helping Hand

Stepchange is a great life saver and has helped me in the last few years. Reviewed on: 4th September 2021

Very helpful

Very helpful in getting my finances back on track Reviewed on: 4th September 2021

Very helpful!!!!!

Big help from Step Change. Best advice, best customer service. If you in financial difficulty don't look elsewhere!! Reviewed on: 4th September 2021

Do not be afraid

Absolutely amazing charity. Anyone too scared to pick up the phone to sort debt should try these guys. They really put you at ease and take you through it all step by step. Highly recommend them Reviewed on: 4th September 2021

Reassuring helpful support

Friendly service. Understanding and helpful. Reviewed on: 4th September 2021

Understanding

Efficient yet completely considerate and compassionate about individual circumstances Reviewed on: 4th September 2021

Complete peace of mind.

It’s not easy to pay off all your debts but if you stick with it after a while you see the debt reducing and the end in sight. Reviewed on: 4th September 2021

Brilliant

Highly recommend excellent customer service Reviewed on: 4th September 2021

Fantastic advisors - exactly what I needed

After getting divorced I was in severe financial difficulty with several debt collectors chasing me and I had no idea what to do. My brother recommended step change and they set me up with a debt management plan that was affordable and helped me re start my life! Reviewed on: 4th September 2021

A Big Help

Step change are simply the best. Easy to get hold of and speak to knowledgeable and helpful professionals who really want to make a difference in your life. Well done and congratulations on being finalists. Reviewed on: 4th September 2021

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