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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

My reasons for voting.

I was having sleepless nights worrying over debt. Stepchange was non judgemental. Supportive and understanding. I am over three years on a DMP and nearly debt free. Thank you. Reviewed on: 4th September 2021

Awsum financial advisers

Very helpfull and fantastic understanding of a dificult situation Reviewed on: 4th September 2021

Saved us from financial ruin

Reviewed our entire finances and sorted a plan which works so we got our lives back without worry Reviewed on: 4th September 2021

Top notch help

Always helpful and always available to give great advice. Reviewed on: 4th September 2021

Fab and Friendly service

Super helpful, kind and understanding Reviewed on: 4th September 2021

StepChange service

Reliable and worthwhile service providers Reviewed on: 4th September 2021

Outstanding Stepchange

Stepchange, took my problem and sorted it out, giving me peace of mind. Reviewed on: 4th September 2021

Very helpful

Amazing company, compassionate, empathetic and helpful. Highly recommended Reviewed on: 4th September 2021

Changed my Life!

Step Change are the kindest, most helpful company out there! My DMP has changed my life, I no longer worry no where near as much as did as you only pay what you can afford. They are always helpful and polite when you talk to them and are really understanding. I would definitely recommend them if you’re overwhelmed and need help to get your head above water. Reviewed on: 4th September 2021

Perfect customer support

Absolute superb assistance, a great team to deal with. All are so kind and understanding and everything was dealt with efficiently and with no hassle.Been with these guys for a few years now with a DMP and although i'd obviously prefer that i wasn't i have been happy with the way that every thing has been handled. Reviewed on: 4th September 2021

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